SureStay Plus Hotel by Best Western Lexington

  2241 Elkhorn Road Lexington, Kentucky 40505 United States
+1 (859) 293-2202    support@reviewter.com
Hotel Website

54 Reviews | #Top ranked hotel in Kentucky

Hotel Description

Offering the comforts of home at a pleasant, friendly property you`re sure to like. Make our hotel in Lexington, Kentucky your home away from home in this area for business or pleasure stays of any length. Quality, service and excellent value await you. So do a great array of amenities, which include free wifi, a free hot breakfast every morning you`re here and a staff so caring we`ll remember your name. In your room, expect a microwave and refrigerator plus a flat-screen television with HBO, hair dryer, iron, desk and more. We`re proud to be an interior corridor hotel with outdoor pool, 24-hour front desk service and free guest laundry facilities. Staying here puts you just minutes from Hamburg Pavilion and ample shopping and dining choices. Other well-liked local attractions include Kentucky Horse Park with its museum and shows on more than 1,000 acres, Keeneland Association horse racing track, Raven Run Nature Sanctuary, Ashland - The Henry Clay Estate and nearby Fort Boonesborough State Park. At SureStay Plus Hotel by Best Western Lexington, we`re everything any traveler could want from a Kentucky hotel. Please stay with us on your next visit to this fun and busy area.

54 Reviews from our Reviewter Community

Traveller rating

Service
location
Rooms

Traveller type

Business      (12)
Couples      (19)
Family      (19)
Friends      (0)
Solo      (5)

Language

English

Travellers Reviews

ANGELA MARTIN

ANGELA MARTIN

1 Review

Level 1 Contributor

"great!"


great place great employees

Listen Review
Stayed at   11/2020

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AMANDA BEDTKA

AMANDA BEDTKA

1 Review

Level 1 Contributor

"Work"


Nice big room and real nice people

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Stayed at   11/2020

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Gregory Paxton

Gregory Paxton

1 Review

Level 1 Contributor

"Worth the money "


As things get more n more expensive it’s nice to pay a fair price for a room n service.

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Stayed at   11/2020

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angela wasson

angela wasson

1 Review

Level 1 Contributor

"Very Nice"


I love the staff here very friendly...my stay was great when i need something front desk staff is very freindly

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Stayed at   11/2020

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Nancy Patel

Nancy Patel

1 Review

Level 1 Contributor

"Great Service"


Friendly staff, and great service! Still serve breakfast!! And have taken good step to flatten the curve. Good place for a family or a business trip

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Stayed at   09/2020

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LASHAWN WILLIAMS

LASHAWN WILLIAMS

1 Review

Level 1 Contributor

"GREAT!"


This Hotel, recently know as Howard Johnson was home to me once upon a time. Nancy, who worked the front desk the time being, was friendly, polite, and made sure I was satisfy before I even stepped into my room. Room was was very clean and didn't disappoint. Bugs weren't a problem at all like many hotels have. Recommend Surestay for sure!☆

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Stayed at   10/2020

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ARTHUR SARKISYAN

ARTHUR SARKISYAN

1 Review

Level 1 Contributor

"Great hotel for the price"


The rooms are clean, staff is amazing and cant be the price. My family and I always stay here. Bonus is the pet policy 2 dogs under 80lbs for 20.00.

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Stayed at   10/2020

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DEBBIE COOLER

DEBBIE COOLER

1 Review

Level 1 Contributor

"Nice"


nice

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Stayed at   09/2020

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MARK ROYAL

MARK ROYAL

1 Review

Level 1 Contributor

"Lexington Legends game"


Clean hotel

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Stayed at   09/2020

Response from hotel:-
Thank you

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ALLISON GOIDEL

ALLISON GOIDEL

1 Review

Level 1 Contributor

"Friendly and clean"


Nice rooms plenty of space friendly staff and everything was clean

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Stayed at   09/2020

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CINDI HARVEY

CINDI HARVEY

1 Review

Level 1 Contributor

"Good hotel "


Would definitely stay again

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Stayed at   08/2020

Response from hotel:-
Cindy, Thank you for your comment, we are pleased to see that you enjoyed your stay, and glad to see that you well return again. Thank you Lisa

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RICHARD KOPFMUELLER

RICHARD KOPFMUELLER

1 Review

Level 1 Contributor

"overnight"


pleasent

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Stayed at   07/2020

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MATTHEW TUCKER

MATTHEW TUCKER

1 Review

Level 1 Contributor

"More then happy "


Great staff! very nice and helpful. Great place to stay.

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Stayed at   08/2020

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Renee Nelson

Renee Nelson

1 Review

Level 1 Contributor

"Customer Service"


We really appreciated the helpfulness and professionalism shown by Stephen in meeting our needs. The entire process was seamless.

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Stayed at   07/2020

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stephen Elder

stephen Elder

1 Review

Level 1 Contributor

"Good service "


Good rooms and better service

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Stayed at   07/2020

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CANDICE PARKS

CANDICE PARKS

1 Review

Level 1 Contributor

"5 star service"


All staff was very friendly and helpful.

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Stayed at   05/2020

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TODD LEVAN

TODD LEVAN

1 Review

Level 1 Contributor

"Over night stays "


Good

Listen Review
Stayed at   03/2020

Response from hotel:-
Dear Guest, Thank you for the review. I am pleased that you found a good experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We hope to see you again soon. Sincerely, Lisa.

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TERRY  KENNETH

TERRY KENNETH

1 Review

Level 1 Contributor

"Vacation Trip."


Enjoyed our stay. Great room at a very reasonable price! Great breakfast selection. Will definitely stay here again and recommend this Surestay to our friends.

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Stayed at   03/2020

Response from hotel:-
Dear Guest, Thank you for commenting. We are so glad that you found a nice room, good breakfast and enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. It's nice to see that you would stay with us again, and I hope you have the opportunity to do that soon. Sincerely, Lisa.

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MITCHELL   PLEASESEE

MITCHELL PLEASESEE

1 Review

Level 1 Contributor

"Araine Mitchell "


Always stay here just didnt like fact of the man that was supose to clean my room in the hour I was told to come back didn't have it clean but dropped cart in front of my room and left to go into a guest room for 45 minutes

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Stayed at   02/2020

Response from hotel:-
Dear Guest, Thank you for sharing your experience. I am pleased that you found a good stay. We regret some inconveniences due to housekeeping service during your stay. You can be sure that we're always working to be the highest rated hotel in the area. We express to you our deep desire to make your next stay amazing. I hope that you will focus on good things and choose to stay again. Sincerely, Lisa.

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MCCLUNG  JIMMY L

MCCLUNG JIMMY L

1 Review

Level 1 Contributor

"Will need some remodeling done"


Will need some remodeling done

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Stayed at   02/2020

Response from hotel:-
Dear Guest, Thank you for commenting. I’m pleased you had a good experience with us. We have taken note of your suggestion and shared with our management team. We care deeply for all our visitors and want to make sure they have a great time. We hope to see you again soon. Sincerely, Lisa.

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SOWDEN ROBERT

SOWDEN ROBERT

1 Review

Level 1 Contributor

"Great location"


Extremely good for price. Have deffinatly stayed in worse and paid more.

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Stayed at   02/2020

Response from hotel:-
Dear Guest, Thank you so much for commenting. We are glad to know that you liked the location and good for the price. Guests who stay with us are delighted in most cases. It is our vision to be our guests' favorite hotel destination when they visit the area. We pledge to give you an awesome experience. I hope that you will make us your first choice in the area. Sincerely, Lisa.

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Summer Johnson

Summer Johnson

1 Review

Level 1 Contributor

"Convenient stopping point"


Great place to stop while driving through to our main destination. Rooms were clean and neat. Breakfast was hot and plentiful.

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Stayed at   02/2020

Response from hotel:-
Dear Guest, Thanks for investing time in writing this review. We are thrilled to note that you found clean rooms, good breakfast, and convenient location. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to serving you again soon. Sincerely, Lisa.

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ALDRIDGE  PENNY

ALDRIDGE PENNY

1 Review

Level 1 Contributor

"Comfey"


Nice

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Stayed at   02/2020

Response from hotel:-
Dear ALDRIDGE PENNY, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Lisa

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HEPPERLE  SHANNON

HEPPERLE SHANNON

1 Review

Level 1 Contributor

"Surestay Best Western"


Always a great place to stay.

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Stayed at   02/2020

Response from hotel:-
Dear HEPPERLE SHANNON, Thank you for your loyalty in choosing our hotel for your stay, whenever you are in this area. We are overwhelmed, feel honoured and privileged. We are pleased to read that we always met all of your expectations and is the reason you have visiting our hotel again and again. We appreciate your kind comments and look forward to welcoming you back very soon. Sincerely, Lisa

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KNIGHT DAN

KNIGHT DAN

1 Review

Level 1 Contributor

"Bed was comfortable"


Not what we expected, the entry door had a 1/2" gap in it when close(thank god the heater worked), the sheets on the bed had blue paint stains on them and burn marks, there was no way to get the shower head to spray(no switch nob) and there was a pink stain on the side of the tub. Also the waste containers were filthy inside once the plastic bag was removed, carpets needed vacuuming. If it wasn't for the fact that we had been on the road for 8 hrs and exhausted we would have looked for another hotel. It was a smoking room, I guess smokers receive second class treatment.

Listen Review
Stayed at   01/2020

Response from hotel:-
Dear KNIGHT DAN, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for the price paid and was not as per your expectations. We have seriously taken note of all the points as mentioned in your review and will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again. Sincerely, Lisa

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Bruce Dudley

Bruce Dudley

1 Review

Level 1 Contributor

"lexington"


Breakfast was great. wifi is ultra fast. service was top notch

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Stayed at   01/2020

Response from hotel:-
Dear Bruce Dudley, Thanks for your exceptionally pleasant comments about our breakfast, wifi, services, hotel amenities, facilities and more. We take real pride in serving guests well and try to make the guest experience as good as possible. I hope you will indeed be able to stay with us again in the future. You will be most welcome. Sincerely, Lisa

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ANGELA WHITT

ANGELA WHITT

1 Review

Level 1 Contributor

"Great place for price"


It's a great stay for a great price. We will be returning to this hotel as often as we travel there.

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Stayed at   01/2020

Response from hotel:-
Dear ANGELA WHITT, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Making you happy makes us happy! We are glad we met your expectations for the price paid, as we truly love to deliver exceptional customer service at a reasonable price to each and every guest. Your compliments serve as an encouragement to all of us! Thanks again for making our day! We look forward to your next stay. Sincerely, Lisa

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CHILDERS  MATTHEW

CHILDERS MATTHEW

1 Review

Level 1 Contributor

"Friendly Staff, Nice Rooms, At A Great Rate!"


I will definitely recommend this hotel to anyone who is trying to save money. And have a nice place to relax and rest. Great Staff, clean rooms.

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Stayed at   01/2020

Response from hotel:-
Dear CHILDERS MATTHEW, Thanks for your comments. I’m pleased that you would recommend this property and that you found our hotel to be a clean and affordable place to stay. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Lisa

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BRAD OWEN

BRAD OWEN

1 Review

Level 1 Contributor

"Overnight"


Room nice and clean very nice

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Stayed at   01/2020

Response from hotel:-
Dear BRAD OWEN, Thank you so much for your kind words. I’m so pleased that you found us a good place to stay and especially enjoyed the clean rooms. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Lisa

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Adkins  Joanne

Adkins Joanne

1 Review

Level 1 Contributor

"Really great value and nice room"


Our room was great! Clean and DID NOT smell of smoke. Breakfast was good and ameneties were amazing. Bring a bathing suit! I didn't know they had an indoor hot tub ♥️

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Stayed at   01/2020

Response from hotel:-
Dear Adkins Joanne, Thanks for your kind words. I’m glad we could provide great service and amenities at an affordable price during your brief stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. We look forward to serving you again soon. Sincerely, Lisa

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DOWN  STEPHEN MR.

DOWN STEPHEN MR.

1 Review

Level 1 Contributor

"Our stay"


This hotel is very well located. Lots of shopping near by. The hotel itself was nice. Staff were pleasant. Room was clean and a decent size. Internet was good, tv also. The only complaint we had was the bathroom needed a little work. The exhaust fan didn't work, the knob for the heat lamp was missing, the tub drained very slowly and the tap in the shower had to be positioned partially open to stop the water from flowing. The fridge in the unit was broken too. The room was clean.

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Stayed at   01/2020

Response from hotel:-
Dear DOWN STEPHEN MR, Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you may see the difference in the future. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Lisa

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SHEARER  VIOLET

SHEARER VIOLET

1 Review

Level 1 Contributor

"Great place to stay."


Polite and helpful staff. Very comfortable bedding. Nice breakfast bar. Affordable.

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Stayed at   01/2020

Response from hotel:-
Dear SHEARER VIOLET, Thank you so much for your overwhelming response. You made our day. I’m so pleased that you found us a comfortable place to stay and that you liked pricing, breakfast & our friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Lisa

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ANNETTE ISAAC

ANNETTE ISAAC

1 Review

Level 1 Contributor

"Second chance"


My first stay did not go so well. Gave it a second chance and it went well

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Stayed at   01/2020

Response from hotel:-
Dear ANNETTE ISAAC, Thank you so much for your kind words. I’m so pleased that you had a great stay this time as your last stay with us was not as good as this one. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Lisa

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IORIO  MARIO

IORIO MARIO

1 Review

Level 1 Contributor

"Great stay"


Very comfortable Reception desk staff are friendly and efficient Rooms are clean and comfortable

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thank you for the positive review. We are so delighted that you liked the friendly front desk staff, clean & comfortable rooms. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area. Sincerely, Lisa.

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SCHUTTER ROGER

SCHUTTER ROGER

1 Review

Level 1 Contributor

"Sure Stay BW Lexington"


Room was clean. Nothing fancy. Price was right.

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Stayed at   12/2019

Response from hotel:-
Dear Guest, Thank you for commenting. I am pleased that you found a clean room and a good price. We do strive to be a great place for guests to stay. We really enjoyed having you and look forward to your next visit. Sincerely, Lisa.

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larry herren

larry herren

1 Review

Level 1 Contributor

"Great Stay "


Great location very friendly staff

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Stayed at   12/2019

Response from hotel:-
Dear Guest, Thank you for the wonderful comments. We are so happy that you liked the friendly staff, good location, and great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to welcoming you again soon. Sincerely, Lisa

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CURTIS OLSON

CURTIS OLSON

1 Review

Level 1 Contributor

"Happy"


All good

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Stayed at   11/2019

Response from hotel:-
Dear Guest, Thank you for your kind comments. I’m glad you had such a nice experience with us. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Lisa.

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pamela carroll

pamela carroll

1 Review

Level 1 Contributor

"Pamela C"


Everyone was very kind, breakfast was good, room was clean. The bed was comfortable. The floors being carpeting was a bonus since my husband is a heart failure patient and has a difficult time staying warm.

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Stayed at   11/2019

Response from hotel:-
Dear Guest, Thank you for sharing your experience. We are thrilled to note that you liked the clean room, comfortable bed, and good breakfast. Most of our guests experience great satisfaction with their stay. We are committed to being the best hotel in the area. You're invited to try us again anytime for a great experience worth repeating. Sincerely, Lisa

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judy frey

judy frey

1 Review

Level 1 Contributor

"Travel Georgia "


Convenient hotel while traveling to final destination.

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Stayed at   11/2019

Response from hotel:-
Dear Guest, Thank you for commenting. We are so glad that you found a convenient location and a good stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to welcoming you again soon. Sincerely, Lisa.

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angela walton

angela walton

1 Review

Level 1 Contributor

"Ark Encounter "


Very clean.

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Stayed at   11/2019

Response from hotel:-
Dear Guest, Thank you for the review. We are very pleased that you liked the clean hotel. We're excited that we usually completely satisfy our guests. Our guest feedback keeps us motivated and focused to be the best hotel in the area. I hope that you will recommend us to others and look forward to serving you again soon. Sincerely, Lisa.

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MCDONALD PATRICIA

MCDONALD PATRICIA

1 Review

Level 1 Contributor

"Kentucky visit "


Great people. Bed a little too firm for me. Breakfast good. Lots of hot water.

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thank you for writing the review. I am glad you liked the staff service and a nice stay. We're appreciative of our ability to completely satisfy most of our guests. We strive to provide the highest satisfaction for your stay in the area. I hope that you will make us your first choice in the area. Sincerely, Lisa.

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ARMSTRONG  TERRY

ARMSTRONG TERRY

1 Review

Level 1 Contributor

"Vacation"


Ok a little tired looking

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. I hope you will give us another chance to serve you. Sincerely, Lisa.

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HERREN  LARRY

HERREN LARRY

1 Review

Level 1 Contributor

"Great stay "


Staff was excellent room was great and location is great

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thank you for your comments. We are so delighted that you liked the staff service, comfortable room, and great location. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to welcoming you again soon. Sincerely, Lisa

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larry herren

larry herren

1 Review

Level 1 Contributor

"Great stay"


The place is great the staff is excellent and location is

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thank you for sharing your experience. I am glad that you found a nice staff service and a good location. We take pride in providing a lodging experience that everyone will enjoy. I hope we will still be your first choice in this area in the future. Sincerely, Lisa.

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EDWARD MELTON

EDWARD MELTON

1 Review

Level 1 Contributor

"Spacious room. "


Nice quiet hotel in a convenient location near the expressway.

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thank you for commenting. We are so happy that you liked a quiet hotel and a convenient location. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. Sincerely, Lisa.

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VAUGHN GERALD MR.

VAUGHN GERALD MR.

1 Review

Level 1 Contributor

"Jerry"


Good place to stay at a fair price

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thanks for your assistance in writing this useful review. It is absolutely fascinating to know that you found a good place to stay. We're excited that we usually completely satisfy our guests. We strive to provide the highest satisfaction for your stay in the area. We look forward to having you with us again. Sincerely, Lisa.

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ROWLAND HANCOCK

ROWLAND HANCOCK

1 Review

Level 1 Contributor

"Dependable "


Sure Stay is always a clean dependable place to stay. Great value .

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Stayed at   10/2019

Response from hotel:-
Dear Guest, Thanks for the contribution you have made through this review. We're very pleased that you found a clean hotel and a great place. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant experience with us. We look forward to having you with us again soon. Sincerely, Lisa.

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john chappell

john chappell

1 Review

Level 1 Contributor

"Nice Layover"


My wife and I were driving from D.C. to K.C. and just needed a layover to sleep about halfway. Making a reservation was easy, finding the motel from the freeway was easy, check-in was easy, the price was fine, the room was fine, and free breakfast was better than average. When travelling you never really know what you're going to get 'til you get there. If there was any surprise, it was how ample the room was for the price, and how well insulated the room was from noise of traffic outside. It was downright quiet!

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Stayed at   09/2019

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mark kintner

mark kintner

1 Review

Level 1 Contributor

"Funeral trip"


We are happy the hotel is near Bob Evans restaurant

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Stayed at   09/2019

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RONALD GARBERS

RONALD GARBERS

1 Review

Level 1 Contributor

"Excellent value "


Staff was exceptionally friendly and helpful. Room is basic but I appreciated the smoking option.

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Stayed at   09/2019

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Thomas Ray

Thomas Ray

1 Review

Level 1 Contributor

"great service great price"


stayed overnight and room was very clean employees was very nice and helpful. the swimming pool was great and the hot tub that they had was great.

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Stayed at   09/2019

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JOHNSON ARLANE

JOHNSON ARLANE

1 Review

Level 1 Contributor

"Lexington "


Convenient location. Good value for the room rate. Appears to cater to the out of town working person. Was quiet. Had beautiful large swimming pool.

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Stayed at   09/2019

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Stephanie Jackson

Stephanie Jackson

1 Review

Level 1 Contributor

"Awesome stay"


Hotel was wonderful, front desk staff awesome. Breakfast was wonderful. Will return on next trip to KY

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Stayed at   08/2019

Response from hotel:-
Dear Guest, We are happy to hear that you enjoyed our hospitality and compliment to the trustworthiness.We are also glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide for each and every guest. I look forward to your next visit very soon. Sincerely, Hotel Manager.

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Rocky

Rocky

1 Review

Level 1 Contributor

"Best Hotel"


This is a good hotel to stay when you are visiting this area. The check-in staff was most helpful and friendly. The room was very nice & clean.

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Stayed at   08/2019

Response from hotel:-
Dear Guest, We are glad to know that your experience was good at our hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we meet your needs so well. Sincerely, Hotel Manager.

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