Comfort Suites Mountain Mile Area

  2423 Teaster Lane, Pigeon Forge, TN, 37863, US
+1 (865) 429-3700    support@reviewter.com
Hotel Website

51 Reviews | #Top ranked hotel in Tennessee

Hotel Description

Nestled in the heart of the Smokies, the Comfort Suites® Mountain Mile Area is the perfect jumping-off point for you to explore all the region has to offer. Our central location on Teaster Lane in Pigeon Forge puts you close to Dollywood, Dollywood`s Splash Country, the Island and many other popular attractions. Shoppers will relish our proximity to the area`s dozens of factory outlet malls, and nature seekers will love being a short drive from the waterfalls and wildlife of the Great Smoky Mountains National Park. If you`re traveling for a convention or other event, our location is also convenient to the LeConte Center.

51 Reviews from our Reviewter Community

Traveller rating

Service
location
Rooms

Traveller type

Business      (4)
Couples      (13)
Family      (31)
Friends      (1)
Solo      (2)

Language

English

Travellers Reviews

Nelson Hawkins

Nelson Hawkins

1 Review

Level 1 Contributor

"Excellent "


we were made to feel very welcome. This was our first time staying here and this experience was awesome. Everything was excellent , very friendly staff , very clean ,The staff at the hotel was very friendly and excellent with anything we needed. Best of all was the location of the hotel and the service was excellent. We really enjoyed our time here and would not hesitate to come again.

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Stayed at   01/2020

Response from hotel:-
Dear Nelson Hawkins, I appreciate your feedback. I’m glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We’ll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

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AMY DOBBINS

AMY DOBBINS

1 Review

Level 1 Contributor

"A night away"


Close to all the attractions yet on a hill so quite enough for rest.

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thank you for your feedback! We are happy to hear that you enjoyed your stay. Please allow us the opportunity to serve you once again! At Your Service. Sincerely, Hotel Manager

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CARL NOLAN

CARL NOLAN

1 Review

Level 1 Contributor

"Great stay"


Great hotel clean rooms staff was friendly. Would recommend and would stay again.

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thank you for taking these precious moments to write about your wonderful experience with us. Thank you for your pleasant compliments. We are humbled to serve you and our valued guests with utmost care as always. We hope to see you again. Sincerely, Hotel Manager

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JEFFREY SKIDMORE

JEFFREY SKIDMORE

1 Review

Level 1 Contributor

"Good clean place to stay "


This was a good place to stay and seemed to be clean. There was a couple maintenance issues that needed attention in the room but no great problem.

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thanks for helping us by offering this review. We are glad to know that you found a good place to stay. We have taken note of your suggestion and shared with our management team. Our mission is to provide the best service and ensure that our guests rate us the most comfortable hotel in the area. We pledge to give you an awesome experience. I hope that you will able to stay with us again. Sincerely, Hotel Manager.

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DANIEL HAGUE

DANIEL HAGUE

1 Review

Level 1 Contributor

"Good Room"


This motel is in a great location....right in the center of the action. The staff was friendly and helpful. The breakfast was mediocre... nothing special. The eggs and gravy were runny. I found a contact lens on the the sink ledge when I arrived. We stayed a couple of days, and it was still there when we left. Otherwise, the room seemed clean. The tub faucet was extremely hard to turn on. I had to put my foot on the wall and pull. There was a sign telling how to turn the water on, so they knew it was a problem. I almost couldn't turn it on. I would stay there again, but never again between Christmas and New Year's. The motel was too expensive during that time, and the traffic was ridiculous.

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Stayed at   12/2019

Response from hotel:-
Dear Guest, Thank you for sharing your experience. I'm glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. I hope that you will recommend us to others and look forward to welcoming you again soon. Sincerely, Hotel Manager.

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MICHAEL PONDER

MICHAEL PONDER

1 Review

Level 1 Contributor

"Gatlinburg getaway "


The service at this location is great. It is located in an easy to get in and out area just of the main drag. It's just a walks way from the Island. The rooms are comfortable and very clean , though the rooms are just a little dated. Nothing at all way bad or made you feel unhomely.

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thanks for your effort in writing this review. We are happy that you liked the location, clean & comfortable rooms, nice service. We reliably satisfy most of our guests each day. We are committed to being the best hotel in the area. We pledge to give you an awesome experience. Your repeat business would be a pleasure and an honor. Sincerely, Hotel Manager.

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STEPHANIE SHERMAN

STEPHANIE SHERMAN

1 Review

Level 1 Contributor

"Great place!"


The place was super busy- but the staff was eager to help and super friendly. The room was spacious and clean. I will be staying again in the future.

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Stayed at   12/2019

Response from hotel:-
Dear Guest, Thank you for the wonderful comments. We are so delighted that you liked the friendly & helpful staff service, clean room. We're excited that we usually completely satisfy our guests. Our guest feedback keeps us motivated and focused to be the best hotel in the area. It's nice to see that you would stay with us again, and I hope you have the opportunity to do that soon. Sincerely, Hotel Manager.

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ROBERT GREENE

ROBERT GREENE

1 Review

Level 1 Contributor

"New Year Stay"


Wes would stay again.

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Stayed at   12/2019

Response from hotel:-
Dear Guest, Thank you for your kind comments. I'm glad we met your needs while you were in our area. We take pride in providing a lodging experience that everyone will enjoy. I hope that you will recommend us to others and look forward to seeing you again. Sincerely, Hotel Manager.

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NANCY WILSON

NANCY WILSON

1 Review

Level 1 Contributor

"New Years eve"


Great trip

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to welcoming you again soon. Sincerely, Hotel Manager.

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NORMAN NOWAK

NORMAN NOWAK

1 Review

Level 1 Contributor

"New year trip"


No problems

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Stayed at   01/2020

Response from hotel:-
Dear Guest, Thank you for your comments. We're excited to hear that you liked the hotel stay and a nice experience. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. Sincerely, Hotel Manager.

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ROBERT GOETZ

ROBERT GOETZ

1 Review

Level 1 Contributor

"Needs cleaning up "


Hotel was good except room had watermarks on ruling that looked like they had been there for awhile. Also had an electric cord coming out of stairway attached to fan where it looked like they had other leaks on our top floor!

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Stayed at   12/2019

Response from hotel:-
Dear Guest, Thank you for providing the review. I’m pleased you had a good experience with us. We regret some inconvenience due to cleanliness concerns. Guest's satisfaction is our top priority and we take committed actions every day to ensure guests rate us the best hotel in the area. We're committed to our goal of a perfect stay for you next time. We value your presence and request you to visit our property once again. Sincerely, Hotel Manager.

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DORIS JESSUP

DORIS JESSUP

1 Review

Level 1 Contributor

"Great location"


Clean, large rooms, fireplace and balcony. Great location convenient to many attractions

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Stayed at   12/2019

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BRENDA  EMERY

BRENDA EMERY

1 Review

Level 1 Contributor

"Pleasant stay at this lodging"


I have stayed several times at this hotel and always find it very nice. Our room was excellent, clean and we had a nice view of the parkway.

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Stayed at   12/2019

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GARY  WHITE

GARY WHITE

1 Review

Level 1 Contributor

"Very Nice Hotel"


Excellent staff and wonder hotel.

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Stayed at   12/2019

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FRANK  PRESTON

FRANK PRESTON

1 Review

Level 1 Contributor

"Christmas shopping"


Room was a little small though very clean and well maintained Although it was a weekend, for returning customers the rates should have been cheaper

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Stayed at   11/2019

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JENNIFER  BEACH

JENNIFER BEACH

1 Review

Level 1 Contributor

"Clean, comfortable beds and linens, good service "


I have stayed here many times and I am never disappointed

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Stayed at   11/2019

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RAYMOND DAVIS III

RAYMOND DAVIS III

1 Review

Level 1 Contributor

"Nice clerk, good location, overpriced rooms"


Met by super nice clerk, location is great, but the condition of room, the room had a lot of wear, the room was overpriced for what you are getting. Stayed there for four nights, mattress's are nice, but for the money, I could have had a nicer room elsewhere. Even in a good location area this condition room should have been $60-70/night, and we paid over $100/night. I wondered about the elevator sometimes, the door had to be helped open? One morning no milk, another no orange juice, and two mornings no banana's, asked if there was any in the kitchen, politely told no, sorry. Would I stay there again? Probably not for the money it cost.

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Stayed at   11/2019

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JOHN RICKMAN

JOHN RICKMAN

1 Review

Level 1 Contributor

"Nice room but could have been better "


Location is great but several things could have been better in the room. Carpet had a large spot, couch had spots, numbers didn’t show up on clock, faucet was very loud and hard to turn on, and Christmas tree in entry had a single string of lights. This sounds picky but details make an impression, good or bad!

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Stayed at   12/2019

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KARL  MASON

KARL MASON

1 Review

Level 1 Contributor

"Our stay"


The room was nice. The clerk charged the wrong card. We will be back in 2 weeks. Will continue to stay there.

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Stayed at   11/2019

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PETER STEIN

PETER STEIN

1 Review

Level 1 Contributor

"Building is older but OK"


I was there for business on a weeknight and there was almost no one staying at the hotel. The place was quiet and furniture and carpet were clean. The room had some older water stains in the walls and ceilings but nothing offensive. TV was a bit small for the room size. Woman at front desk was efficient but not helpful with information on the area.

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Stayed at   10/2019

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TIMOTHY WARD

TIMOTHY WARD

1 Review

Level 1 Contributor

"Nice Place"


We enjoyed our stay at this hotel. The hotel was conveniently located, but out of the majority of traffic. Room was nice, staff was friendly and breakfast buffet had a nice variety of food. We look forward to staying again.

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Stayed at   10/2019

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STEPHEN HAUSER

STEPHEN HAUSER

1 Review

Level 1 Contributor

"Overnight stay close to Dollywood."


Our stay was very pleasant. Room was very clean and comfortable.

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Stayed at   10/2019

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ROBERT HANSFORD

ROBERT HANSFORD

1 Review

Level 1 Contributor

"Great view with friendly staff"


Love the view of the mountains. They only thing I would say negative is the gravy was really salty.

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Stayed at   10/2019

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BRIAN n PRUETT

BRIAN n PRUETT

1 Review

Level 1 Contributor

"Best hotel in pigeon forge "


Good vacation

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Stayed at   10/2019

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STEVE ZIMMERMAN

STEVE ZIMMERMAN

1 Review

Level 1 Contributor

"Nice Place with a View"


Hotel has a great view from the front balconies. Rooms are nice and updated. TV is a little to small. For the money it was a good deal. Need coffee in the lobby than just breakfast.

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Stayed at   10/2019

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JOHN WALKER

JOHN WALKER

1 Review

Level 1 Contributor

"GREAT TRIP"


Staff was very friendly and helpful.

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Stayed at   10/2019

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JANICE THOMPSON

JANICE THOMPSON

1 Review

Level 1 Contributor

"Could have been better"


First put us in a room, no view at all. The roof obstructed the view. The balcony door had no lock. Asked to be moved. At first was told they didn’t have another room. Asked for money back was refused. Then the Manager came in because there was other complaints from others. He put us in another room but the balcony was covered in spider webs and spiders so we couldn’t enjoy it either. The room was clean though. The bed slept great. Staff was nice. Didn’t care for the breakfast. Gravy was like water. I don’t like sausage links.

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Stayed at   10/2019

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TINA GRIFFITH

TINA GRIFFITH

1 Review

Level 1 Contributor

"Thanks so much!"


Thanks so much to the staff at Comfort Suites Mountain Mile! The management was very sweet accommodating our family and my elderly parents. I very much appreciated their extra care in making us feel welcome and for the extra service we received. Miky was terrific with taking care of us and we appreciated their efforts in taking care of my parents special needs! That's service! We definitely will make it back when we are in town!

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Stayed at   09/2019

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LAWANDA JOHNSON

LAWANDA JOHNSON

1 Review

Level 1 Contributor

"Review"


Great room. Good service

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Stayed at   09/2019

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BRENDA DUNN

BRENDA DUNN

1 Review

Level 1 Contributor

"Great Place to Stay"


We really enjoyed our stay here. The rooms were nice, the staff were all friendly, the pools relaxing, and the breakfast was awesome!

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Stayed at   09/2019

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JENNIFER KASSNER

JENNIFER KASSNER

1 Review

Level 1 Contributor

"Great hotel"


Loved this hotel! It was a great location and staff was super! We will definitely stay here again.

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Stayed at   09/2019

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JOHN CROLEY

JOHN CROLEY

1 Review

Level 1 Contributor

"Front desk lady is overworked"


Front desk lady was away at laundry facility at 4pm check in and 8 am check out. Remote would not change channel, next remote would not turn TV off, time for new stuff

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Stayed at   09/2019

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SAM KLINE

SAM KLINE

1 Review

Level 1 Contributor

"needs work"


We were disappointed with this stay. We arrived on Tuesday around 3 pm checked in and the girl at the front desk said our room wasn't ready and to come back in an hour. When we came back at 4 pm they had a shift change the new girl at the front desk gave us our room card key when we opened the door to our room it wasn't cleaned so we were put in another room for the night. moved Wednesday and every day when we came in from town we had to tell the front desk our room hadn't been cleaned.It seemed to me the hotel wasn't staffed with enough people front desk were also making breakfast. one person to clean 7 floors of rooms. The saving grace was a girl named Racine very helpful and a very good worker she took good care of us she needs a raise to make sure she stays.

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Stayed at   09/2019

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HAROLD WORLEY

HAROLD WORLEY

1 Review

Level 1 Contributor

"weekend getaway"


weekend family getaway, we were celebrating our anniversary, and daughters birthday

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Stayed at   09/2019

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LYNETTE MARTIN

LYNETTE MARTIN

1 Review

Level 1 Contributor

"Comfort Suite, Pigeon Forge"


Good hotel, convenient location.

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Stayed at   09/2019

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CINDY BARRON

CINDY BARRON

1 Review

Level 1 Contributor

"Day after"


Was very nice.

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Stayed at   09/2019

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ROBIN BRADSHAW

ROBIN BRADSHAW

1 Review

Level 1 Contributor

"Comfort Inn"


Stayed 2 nights, got in after midnight with no problems. On second night,find out no hot water. Although we didn't call it in, waited til next morning to report it. Others had, it was fixed, and they made good on our bill for the inconvenience. Would stay again. Beds where comfortable also.

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Stayed at   08/2019

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LEONARD CRAIN

LEONARD CRAIN

1 Review

Level 1 Contributor

"Short trip"


This has been an over night stop for past several years. From check in to check out this is a very good hotel.

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Stayed at   08/2019

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MIKE BARNES

MIKE BARNES

1 Review

Level 1 Contributor

"August trip"


Staff was friendly & helpful

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Stayed at   08/2019

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SANDRA MATTINGLY

SANDRA MATTINGLY

1 Review

Level 1 Contributor

"Mini vacation "


The air conditioning wasn't very cool, we found many aunts, and the commode moved when sitting on it where it isn't fastened well (not seat but whole commode)

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Stayed at   08/2019

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LEONARD CRAIN

LEONARD CRAIN

1 Review

Level 1 Contributor

"Service"


Great

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Stayed at   08/2019

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DANNY WHISMAN

DANNY WHISMAN

1 Review

Level 1 Contributor

"Wknd getaway"


Very friendly. Clean room. Very nice breakfast. Will be staying here again.

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Stayed at   08/2019

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SELINA BURNETTE

SELINA BURNETTE

1 Review

Level 1 Contributor

"Clean room & great price"


Stayed during jeep invasion. The rooms were clean for a great price. The staff was friendly & helpful. I will definitely stay here again

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Stayed at   08/2019

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RUSSELL OVERSTREET

RUSSELL OVERSTREET

1 Review

Level 1 Contributor

"Great view"


Nice, clean rooms/ great view and friendly staff.

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Stayed at   08/2019

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DEBRA DRYE

DEBRA DRYE

1 Review

Level 1 Contributor

"Quick stop"


Booked on-line from a service station parking lot at 9pm. Super nice front desk representatives both check in and out. Fantastic room, clean, spacious, well appointed - huge improvement over the night before at another chain.

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Stayed at   08/2019

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AMELIA MAYES

AMELIA MAYES

1 Review

Level 1 Contributor

"Very nice"


Great

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Stayed at   08/2019

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LARRY DAVIS

LARRY DAVIS

1 Review

Level 1 Contributor

"enjoyment"


enjoyed stay very much.

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Stayed at   08/2019

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CHAD DELANEY

CHAD DELANEY

1 Review

Level 1 Contributor

"Nice place "


Balconys are open air , smokers should be able to use like any other hotel in Tennessee

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Stayed at   08/2019

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KEARY NORRIS

KEARY NORRIS

1 Review

Level 1 Contributor

"Great Location"


The room was very clean. The only problem we had was the ac unit did not cool the room very well. We got in late every night or we would have tried to change rooms.

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Stayed at   08/2019

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FLOYD WILBURN

FLOYD WILBURN

1 Review

Level 1 Contributor

"complement to motel management"


management went beyond what was necessary to make our visit more enjoyable. I would highly recommend to anyone to consider a stay at this location. I would give it a rating of 9.

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Stayed at   08/2019

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Johnty

Johnty

1 Review

Level 1 Contributor

"decent for the price"


The hotel was pretty decent for the price. The front desk clerk was awesome!!! Good value! Clean and comfy rooms! Nice place. This was a clean, affordable, and very convenient place to stay, Very happy with cleanliness and service!

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Stayed at   01/2016

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