144 Merchant Drive Knoxville,TN 37912
+1 (865) 247-0222 email@example.com Hotel Website
Level 1 Contributor
We took a room for a few days as we waited for our sold house, that had been packed up, to close.
The closing was cancelled twice. The staff was kind, helpful and very gracious while we stayed an additional 5 days.
We dealt mostly with Lisa at the front desk. She is over the top kind and helpful.
Vivian was the housekeeper who we dealt with mostly. She also was very helpful, making sure we had everything we needed.
I recommend this Hotel highly.
This hotel was worth the money. They provided a lot of home essentials like pot, pans and silverware. It was like a a home away from home.
Good hotel great staff we would stay there again.
Home away from home.
Love staying here very comfortable and quiet place. Clean rooms very accommodating staff. They are all so friendly!
I loved my stay. The whole establishment is cleaned daily, that includes all hallways, facilities, rooms, and sitting areas. After checking out, the guest rooms are thouroghly cleaned as far as pulling up mattresses and cleaning them and under them. The suites have all of the comforts of home. The marketplace located I the lobby area has snacks, drinks, medicine, laundry products and other things that are all very reasonably priced. Want waffles or other special appliances, you may get them at no extra charge at the front desk and family games also. The staff are extremely kind and helpful. AWESOME STAY!!!
Good place to stay
It's been a while since I've been here, but the top quality personal service has not changed. Great location, ez highway access, lots of dining nearby. Always enjoy staying here when I am in the area.
I was looking for a place at 2am when I saw a great deal online. I accidentally booked it for the wrong days, but when I showed up they happily helped make sure I got a room at the same rate.
The room itself was absolutely fabulous. We got one of the cheaper rooms, but it still had features that I've really seen at hotels. Full size fridge, oven with electric cooktop...
The breakfast was a little lacking—just toast, bagels, and yogurt. But I overheard one of the employees talking about reimplementing a full breakfast within a couple of weeks.
Would totally stay again
Loved the comfy bed and kitchen and breakfast . Nice and quiet. Balcony was nice too.
I was surprised at the cleanliness of the room and entire facilities. Especially for the price. And my little Zeus (dog) was happy he could stay also. I only stay at choice hotels.
I traveled due to an unexpected death in the family. The rooms where immaculate and the customer service was outstanding. Much love to Kim for making our check in and stay very warm and welcoming.
Would stay there again . jerry
Very nice if it wouldn't be up to my standards I wouldn't stay here
Thanks for Mainstay suites. Good suite, great people, successful business trip.
I have stayed at the Mainstay for over 80 nights. I have never been disappointed. The service is great, the room clean, and it's quiet.
My stay at the hotel was great. Quiet and very comfortable rooms. Will stay here again on my next visit.
It was really nice staying at Mainstay. Loved it
Great place to stay, will be glad to stay again when needed. thank you.
The staff at this hotel is always so friendly & welcoming. I want to give a BIG SHOUT OUT to the housekeeping staff for the wonderful job they do cleaning the rooms...Perfect 10! The beds are absolutely amazing, so comfortable I didn’t want to get out of it. Thank you for another amazing stay.
Would recommend and stay again
Thanks for your hospitality!
The stay was awesome! The staff was professional, and friendly. The room was was comfortable and well organized. But, the bathroom seemed to be rushed and finished as an afterthought! I and my wife are both small of stature and we could NOT get out of the way of the toilet paper holder, I can only imagine a taller or larger person manipulating the holder. Having worked construction for many years i noticed other things as well in the bathroom, but, the toilet paper holder was the most irritating! We loved the stay and will do so in the future! Thank you for a wonderful stay
Overnight stay on our way to Washington DC. Roomy and comfortable. Great mattress and pillows. Very hospitable staff. Would stay again if in the area.
Enjoyed our stay. All was good.
Great room, good food in walking distance, and excellent service!
We have stayed at this hotel twice. Both times were great. Clean rooms. Friendly staff.
Nice place ..
I have always stayed in downtown Knoxville on my business trips in which I work in an area about 50 miles away, heading towards Lexington. Most rooms downtown were sold out so I decided to give the place a try. Nothing here is fancy in any way, shape or form but if you need a clean room with a nice bed, simple but clean bathroom and right off the interstate, you cannot go wrong staying here.
We always stay here! Every front desk person always has a smile and ready to greet you!
Rooms are spacious and have a relaxing balcony. Never have we stayed here and the rooms were dirty and never any critters!
Housekeeping comes upon request and always ready to exchange towels or trash.
Anytime we have had a maintenance problem they come right away.
I would recommend this place for family as well as business!
I have stayed here more than a few times and the staff is always pleasant and accommodating. If I had a bad experience I wouldn't stay here. There are plenty of Hotels in the area.
Enjoyed stay. Room was clean and nice. Enjoyed my stay
It was amazing!!
Thankful to stay in a nice,safe,convenient place.
absolutely marvelous very comfortable and hotel was very clean enjoyed my stay there
Very nice and clean.
Room and breakfast was great.
Good room good price . Would stay here again
Nice employees and room clean and fresh
The hotel stay was really pleasant. We enjoyed the hotel and the staff was very friendly. Probably the best stay we’ve had and we have taken this business trip to Knoxville each year for years.
Quick stop unscheduled for the night.
Great rooms, lots of dining choices nearby.
Very nice place to stay! Clean
The staff went above and beyond for me! I left my lights on in my car. My battery was dead. They helped me get my car jumped and on my way ! Awsome people!
Winderful rooms and staff
I travel to this location several times a week and it has never been anything but great.
I was pleasantly surprised to find a full size fridge and furnished kitchenette. We also had a balcony! I could have stayed there for several nights! It was very clean and the staff were very pleasant!
The staff was always pleasant and the room was fresh. The staff makes you want to stop again if you are in the area.
This facility was clean, quiet, with a friendly staff. Stayed in Dec. 2018 and May 2019.
We will be back!
Everything was great!
Very nice modern suite, clean, friendly staff, affordable
Our room was comfortable and clean, we especially appreciated the really good mattresses, best we've ever had in a motel. Only problem was curtains could not be completely closed and admitted light, but minor problem for us. We'll definitely stay here again.
We stayed one night because the handicap room we rented elsewhere, was not really a handicapped room. This room was perfect for a handicapped person and we were fortunate to find it on short notice. Having a fridge and kitchen was a real plus.
Everything great! or I wouldn't stay here.
everything was ok
Was the best hotel on our trip from Jonesboro, Arkansas to New York City and return on a motor coach of 30 people
Great location near I-75 and I-40. The Mainstay staff is friendly and very helpful, and happy to help with directions, a good restaurant, etc. The hotel itself is very clean and maintained very well.
I have been staying here since April and haven't encountered any problems.
One of the nicest Main Stays we have stayed at.
We stayed at the Main Stay for the convenience of having a Refrigerator and stove to cook on. The rooms was clean and smell fresh upon arriving. We will stay here again.
GOOD and secure
Great place to stay
Good price on line
Great hotel, location, and wonderful service! The young working when I checked in after midnight was super sweet & friendly. My room was very clean and I really liked the layout of the room..Kudos to the Housekeeping staff!
The staff there are amazing!!
Great value and attentive staff!
I would book with hotel again in my return to Knoxville Tennessee.
We had never stayed at an Extended Stay before but from now on when we travel we will always try to find one
the room was comfortable and service was great. Did not crazy about breakfast and room could use some repair work. painting in bathroom and higher toilet and better placement of toilet paper rack
Excellent stay, great location.
Nice breakfast. Also I travel all year for business. Plan on using Mainstay Inn & Suites when in town.
slept well ate well
The hotel was great and service was awesome I especially like the rooms will recommend to friends
The hotel was very nice and the food was good
We rested here overnight on a return trip from florida. Check in and Check out was easy, the attendants were very helpful and courteous. We were very comfortable and enjoyed the balcony and view. We will try to use Mainstay Suites again next time we travel.
No complaints. Clean and friendly.
Very good and enlightening.
Good clean quiet place to stay. Staff is friendly and helpful. Would stay here again.
As seniors, my wife and I look for clean and comfortable places. This one more than fit the bill. Besides being both clean and comfortable, it was an excellent value. While certainly not luxury, it more than filled our needs. A bonus was the very satisfying hot breakfast.
I would not hesitate staying here again and would recommend it.
Everything was nice and staff was friendly
Breakfast could be betterv
the hotel was in good shape, responsive staff. my wake up call never occurred, floors in Kitchenette was very slippery, also the tub was slippery (felt like something was used to shine it)
The front desk clerk was very helpful and knowledgeable. The room was spotless as usual. The hotel is very quiet also. Which helps if you work nights. Great breakfast also!
Nice large clean rooms with good AC and heating. Very nice kitchen area. Highly recommend.
Jay at the front desk is the best. Very helpful and patient with me. I would definatly recommend the Mainstay to others, and if they are lucky they will Jay check them in.
Nice, friendly staff. Clean accommodations.
We stay there every time were in town working.....Kim an Linda are truely helpful an customer friendly an its a great place 2 stay
Kim and Staff at Main Stay Suites are Amazing. Our crews are living in hotels 11 months out of the year, and I am always so grateful to book their hotel stays where I know they will be treated like family and be well taken care of. I definitely recommend anyone to stay here. The prices were within our budget and the staff went above and beyond to assure everyone was happy. Thanks so much, Kim and Staff. -Your Kenjura Tile, Inc Family!
Nice room ... Very Comfortable.
We stayed one night and everything was great. Could not have had a better overnight stay.
I like the big room
We had some damage to our home that required we move out for a week. We chose Mainstay because of the availability of a kitchen. Our room was large and very clean. The location was excellent. Several restaurants are conveniently located and I could get to downtown in a matter of minutes. I highly recommend this hotel.
The lobby had a musty smell in it and I was a little worried. We got up to the room and it was great! There was a lot of room in it and the beds were comfortable!
Good location, good staff, getting a little worn
Stayed here several times. Never a bad experience.
Convenient to our event downtown. Right off interstate so easy access in and out. Room was more than adequate, the kitchenette was a great feature.
We attended the Bass Masters Classic this weekend and it was great . We came back to our suite to rest in a nice clean place to relax.Very easy access to get in and out .
It was like going home after being away for a long time!!!!!😀
Didn't realize the hallway and my room would both stink of cigarette smoke. The inside of the dishwasher handle was sticky and dirty. The handle that goes outside to the balcony is very loose. The doors need clean and painted along with the walls. The big chair arms are ripped.
It was a nice place to stay. Employees were very nice and helpful. Room was comfortable. I got a good night's sleep. I will stay there again and would recommend this place to others.
I generally stay in downtown Knoxville when there on business but all of my normal hotels were booked so I chose something close to the interstate as I had to drive towards Lexington when there. Let's be honest. This is not a 5 star, full service hotel but as a place to sleep, it fulfilled all of my needs. I was a bit surprised when I checked in to find out that housekeeping is not included in the rate and that I could choose when and what I wanted. I picked what I thought was full service midway through my stay and was not very pleased when I got back that night and found clean towels and that was about it. The bed was not made and frankly I could not figure out what if anything else was done. The shower in the room needs a little attention. The handle to control the temperature barely did so and it took 5 minutes each morning to find a spot somewhere in between boiling and ice cold. The bed was comfy, the TV channel selection more than adequate. Given its location close to the highway and next to 2 restaurant chains, it was surprisingly quiet. I would happily stay there again having gained a better set of expectations from my stay.
Staff very nice, room comfortable.
My room was clean & had a kitchen, dishes was way nicer than I expected for a low price! I was pleasantly surprised!
What a great place.
Honestly we just used our room to sleep in but the beds were comfy and the hotel was good. I’d recommend this hotel. Close to downtown and the University.
Clean, practical, friendly, & safe accommodations.
Staff was friendly and rooms were very clean
Clean and comfortable. Easy access to and from I-75.
I loved the fully equipped kitchen. Fantastic staff.
I enjoy staying at the hotel every time we have work in the area. I usually book from 2 to6 rooms with each job. Linda and Kim are always very nice and extremely helpful. I won’t stay anywhere else when I work in the area.
Every time I visit always welcome with great hospitality and they make me feel like part of the family.
Great rooms and great service
The rooms are clean and well furnished and the beds are comfortable. The front desk staff is very friendly. I will definitely stay here again when I travel through Knoxville.
Friendly Staff, accommodating to needs. The rooms have been clean and smell good upon every arrival. Convenient to UT.
Great stay and staff
Great place to stay. Service was great. Only complaint is the beds were small.
Amazing people and rooms were clean a d comfortable
Nice facility, pleasant staff and accommodations.
We arrived around 10:00. The clerk wasvery accommodating and friendly.
Clean rooms. Nice breakfast. Staff friendly and helpful
I picked this hotel because I was going to be in town all weekend for the Kerbela Shrine Circus, and it had a kitchen in it. So I was like this is gonna be great I can fix my food in the room and not have to go out. Well when I got to the hotel I got checked in went straight up to my room and took a quick shower as I had to be at the circus quickly. The room looked amazing just by looking over it. Well on my way back I stopped at Food City on Clinton Hwy to get me some food to cook. I get back to the room and when I attempted to turn the stove on neither burner would come on. So I ended up walking to a restaurant next door to eat. When I told the lady at the Front Desk about the stove not working when I was checking out. She stated, "Well I'll let maintenance know about it. He's off on the weekends."
Comfortable room, convenient location, friendly staff
Went for business trip was very quiet and close to the university.
There is need to have a breakfast offering that includes some eggs even I they would be hard boiled . The offering was no better than any lower end motel/hotel.We ere disappointed.
I stay at Mainstay frequently for business trips. Staff is always friendly and helpful. Rooms are updated and clean.
Good visit, no complaints
Hotel staff was super nice !
Front desk lady was great. Made a effort to make us feel welcome
We loved the room it was much bigger than expected and had a full kitchen which is nice when traveling as much as we do working. Hotel was very clean and management was very helpful and accommodating.
Our first suite was very humid with a string musty odor.
The staff gladly gave us another suite which was much nicer in appearance with much better breathing conditions.
The staff was always helpful.
Hotel was convenient to downtown Knoxville where I attended a motorcycle rally.
I selected this hotel for our group for Wing Ding 40 because of location and rate.
Overall rating is 9/10. Value is 9/10.
Pro: Very attractive room. A/C had digital thermostat, was quiet, and fan shut off with temperature. Has kitchenette (fridge, 2-burner stove, microwave, sink, dishwasher). Large closet. Room has small balcony. Electrical outlets adequate. Two alarm clocks (one has electrical outlets on top). Room was quiet, but some noise from fridge.
Cons: The Wi-Fi connection required login and timed out each day. Refrigerator, although not raucous, ran almost constantly. One complaint: The bathroom fan was noisy and came on with the light, so it could not be disabled. I avoided turning the bathroom light on unless absolutely necessary.
Other: High marks for value, comfort. Low marks for noisy bathroom fan, Wi-Fi timeouts.
Extended stay hotel: Room service provided weekly unless requested (extra fee applies). Hotel is just off I-75. Easy walk to Cracker Barrel, Hooters."
I definitely recommend this hotel.
Very good services and excellent condition
Stayed here several times and already the same. Will stay again.
Great location to almost anywhere walking g distance to a few restaurants and grocery
Yes it was a nice stay.
Clean and friendly service
Nice place. Wish they would have honored coupon for more than one night. Comfy bed. Clean. Quiet rooms. Spacious room layout. Full size fridge, 2 burner hot plate, microwave and dishwasher, pots & dishes for 2 people furnished. Didn't use this but good to know for possible future travels. Facility does not have a weekly or monthly rate. Apparently rate gets less expensive the more nights you stay. Nice hot options for breakfast, including waffles and real old fashioned steel cut oatmeal, eggs, fresh fruit and pastries, juices, yogurt,and hot beverages, with an efficient, caring and attentive cook.
Very nice place , staff is very friendly
My son & I needed a convenient place to stay after his surgery at UT Medical Center. We were very pleased with the location as well as our room.
Easy to find. Convenient to dining. Comfortable rooms.
The service was great!!!! I really enjoyed the hospitality of my fellow Tennesseans!!!
The staff was excellent and the location for our needs prefect. The room was top quality.
Service was wonderful and the hostess was very nice, personable and made sure everhone felt welcome.
It was ok but was not close to anything
Very clean and quiet .
Nice clean spacious rooms.
Very nice hotel
Hair-pin turn off Interstate gets you into MainStay Suites Knoxville. Well-appointed room with kitchenette, recliner and great shower. Nice hot & cold breakfast items. Hospitable staff.
The hotel was nice and a good value for the money. The staff were very helpful.
Wonderful stay, rooms were excellent, staff was courteous insured we had all our needs and was totally satisfied.
It was really great to find a place very near downtown Knoxville at a fair price. the rooms were clean we could have cooked dinner there if we wanted to because it has cooking facilities and all the other things you need. Great breakfast in the morning friendly staff great place to stay at a fair price.
We enjoyed our stay as it allowed easy access to downtown Knoxville and also gave us plenty of room to relax and cook a couple meals. Staff was friendly and helpful. Would stay here again.
I have stayed at Mainstay Suites off and on for the past 8 years. I have NEVER had a problem, rooms have always been clean and my stay enjoyable. Only place I stay when traveling to Knoxville.
This is my new go to place when I have to come to Knoxville to stay! The staff is very pleasant and helpful, going out of their way to ensure that I had everything that I could possible need. The suite is very clean and overall, it was a very quiet (which is what I needed) place to stay. I would definitely recommend that people stay here!
Very nice and comfortable
The staff was so friendly and accommodating, all smiling helpfulness. A lovely stay. I'll definitely be back.
Nice peeps, good breakfast, quaint place to rest your pretty little head
It was a fantastic stay
AARP Southside Chapter #5395
I work for Kenworth of Louisiana and travel often for my job. I have the opportunity to visit and stay at numerous hotels across the country. I will say that we were greeted by a very nice young lady working the desk. She was professional and polite and even offered some home made cookies....which were amazing!! The front entrance was extremely clean and looked amazing. My room was on the 4th floor and when I walked in I was like wow this place is really amazing! It was a great night sleep and with restaurants within walking distance Hooters is what we chose to eat before going to the rooms to get some rest. I will always stay at this location if passing through the area and highly recommend it to anyone else looking for a wonderful place to stay for the night.
great place to stay
Always clean. 3rd year in a row to use this hotel. Easy access from I-75.
The room was clean, the staff was helpful and it was comfortable.
Nice place very close to freeway. Enjoyed the balcony! Very spacious room with kitchenette and large fridge. Room was clean and everyone was very friendly. Would stay here again. Was not very found of the breakfast though! That was the only disappointment we incurred
Older hotel but nice. King room had a balcony which was nice and relaxing after 10 hours on the road. Usual breakfast and it was plentiful. Easy check in and out.
well organized pleasant hotel to stay
Our bus trip was to visit and tour Nashville. We all had a great time. Although we did no spend the whole day at your hotel our morning stay was very nice. The breakfast bar was good although I like scramble eggs everyday. But what was there was very appetizing. The room was kept tidy, but the trash cans were not emptied until after we left.
Our stay at The MainStay Suites hotel in Knoxville TN was just very pleasant all around: great room, great hotel, friendly staff, very clean, great service. We felt the price was also very good considering the level of quality. Would definitely recommend this place!