BEST WESTERN PLUS Northwest Inn & Suites

  11611 Northwest Freeway, Houston, Texas, 77092-6257, US
+1 (713) 290-1400    support@reviewter.com
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Hotel Description

Welcome to the Best Western Plus Northwest Inn & Suites Houston TX Hotel providing the best in customer service and location for an affordable rate. The Best Western Plus Northwest Inn & Suites offers guests the perfect combination between comfort and convenience. The hotel is only 2.5 miles from the Sam Houston Race Track, which is known for their real and simulcast horse racing. Guests will also find themselves close to a variety of restaurants including Joe`s Crab Shack, Outback Steakhouse and Red Lobster. The Best Western Northwest Inn & Suites is the perfect lodging for guests traveling on business to the Houston area. Exxon/Mobile Corporation, Siemens Building Technologies and David Weekly Homes are all within 4 miles of the hotel. Guests will find great shopping at the Galleria, only 8 miles away. Families will love spend their vacation at Hotel in Houston TX. Each guest room includes free high-speed Internet and cable satellite television with HBO®. Guests are welcome to a complimentary deluxe breakfast bar complete with fresh baked Belgium waffles every morning. Houston Texas Hotel amenities include an outdoor pool, fitness room, a spa and meeting facilities.

31 Reviews from our Reviewter Community

Traveller rating

Service
location
Rooms

Traveller type

Business      (30)
Couples      (0)
Family      (1)
Friends      (1)
Solo      (0)

Language

English

Travellers Reviews

Olu H

Olu H

1 Review

Level 1 Contributor

"Loved My Stay There"


The place was like a typical hotel, nothing to bad. Loved my stay there. The only problem I had was the breakfast… IT SUCKED. Hope they have more variety than pancakes and bagels🤷 Travel group Family Rooms: 5

Listen Review
Reviewed 12, September 2023

Response from hotel:-
Dear Olu, Thanks for the stay and the positive feedback. We will definitely address your concerns about the breakfast. Guest feedback is essential for us to improve our services. You can expect a further improved stay next time. Looking forward to welcoming you again. Sincerely, Hotel Manager.

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TiffanyLC89

TiffanyLC89

1 Review

Level 1 Contributor

"Great Place"


Decent hotel with fair pricing If you are looking for a cheaper option to lay your head at night this it. I often visit Houston with my family and this will probably be our new hotel. The rooms and halls were clean. The front desk lady was always at the front so the few questions I asked she was available and answered them. Hopefully they get their hot tub fixed and pool cleaner before summer so we can enjoy that. We tried to get in but it was just too windy which made it cold. I love that checkout is at 12, and the king rooms are very spacious!

Listen Review
Reviewed 08, August 2023

Response from hotel:-
Hello Tiffany, I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission. We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager

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F V

F V

1 Review

Level 1 Contributor

"Nice Staff"


This hotel is so clean, and the staff is helpful & friendly. Waffles, omelettes & basic breakfast goodies - complimentary. The rooms are very nice & smell good - recommend!! Prime location & prefer it to the hotel right next to it - don't go for a nice view, go for the location, comfort & convenience 😉 Trip type Business Travel group Solo Rooms: 5 Service: 5 Location: 5 Hotel highlights Quiet, Great value

Listen Review
Reviewed 07, July 2023

Response from hotel:-
Dear FV, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. It’s our privilege to have guests like you, who are the real ambassadors for our hotel.We are really excited to welcome you again. Sincerely, Hotel Manager

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Rikki S

Rikki S

1 Review

Level 1 Contributor

"Great Location"


Clean hotel and nice employees. Everything was very very nice! Super good rates compared to other places for two beds and the hotel was very clean. Loved that it was near a lot of locations we needed. Staff was friendly even when we showed up past midnight to check in

Listen Review
Reviewed 10, June 2023

Response from hotel:-
Dear Rikki, Thank you for your recent stay at our property. It's great to hear you enjoyed our amenities and services. I'm thrilled you enjoyed the hospitality and appreciated the staff. We appreciate your positive overall observations.This will undoubtedly motivate us to provide even better service to our guests. We hope to see you soon for your next stay. Sincerely, Hotel Manager

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Alyssa bella

Alyssa bella

1 Review

Level 1 Contributor

"Great Stay"


Staff made this hotel a great stay!! They were extremely friendly and accommodating. Rooms: 5 Service: 5 Location: 5

Listen Review
Reviewed 05, May 2023

Response from hotel:-
Dear Alyssa, It is really nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciating the staff. Glad to see your positive overall observations which shall definitely motivate us to serve our guests even better. We look forward to welcoming you again soon. Best Regards, Hotel Manager.

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Nancy

Nancy

1 Review

Level 1 Contributor

"Excellent"


Cleanliness, staff & service, amenities, property conditions & facilities Easy and fast check in. No complaints

Listen Review
Reviewed 11, April 2023

Response from hotel:-
Dear Nancy, Thank you for the stay. It's nice to see your comments and hear about your positive experience.We take real pride in welcoming guests like you and offering the very best services. Hope to see you back soon and we will make your next stay awesome. Sincerely, Hotel Manager

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Nicolas

Nicolas

1 Review

Level 1 Contributor

"Excellent"


Very good hotel at affordable prices, very quiet for a good night sleep. Tasty breakfast and the laundry facilities in good condition 👌 Trip type Business Travel group Solo Rooms: 5 Service: 5 Location: 5 Hotel highlights Quiet, Great value

Listen Review
Reviewed 02, March 2023

Response from hotel:-
Dear Nicolas, Thank you for your recent stay and to learn that you are happy with our hotel. I'm glad you enjoyed our amenities and the staff's hospitality. Your praise will inspire us to provide even better service to our guests in the future. We look forward to seeing you again soon. Sincerely, Hotel Manager

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Gislena Swings

Gislena Swings

1 Review

Level 1 Contributor

"Nice Hotel"


Trip type Vacation Travel Group Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Quiet, Kid-friendly, Great value

Listen Review
Reviewed 01, February 2023

Response from hotel:-
Hi Gisilena, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your positive comments and are happy to hear you had a pleasant stay with us. We are waiting to welcome you back soon! Sincerely, Hotel Manager

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Jerri

Jerri

1 Review

Level 1 Contributor

"Rooms: 5 Service: 5 Location: 5"


Rooms: 5 Service: 5 Location: 5

Listen Review
Reviewed 30, January 2023

Response from hotel:-
Dear Jerri, Your review is very much encouraging and motivating for all the hotel staff. We are continuously making efforts in upgrading our hospitality and guest comfort.Hope to see you again soon for another fine stay.Thank you. Sincerely, Hotel Manager

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Tour73294

Tour73294

1 Review

Level 1 Contributor

"Great Location"


A Very Pleasant Hotel and Staff. Very organized and quick check in. The Hotel was extremely nice, clean and had a Fresh Feel. The Room was awaiting cool as I entered and very clean. Very Enjoyable 4 day stay. Very Friendly and helpful staff.

Listen Review
Reviewed 16, September 2022

Response from hotel:-
Dear Guest, Thanks for the stay.It is encouraging to hear such positive feedback from you.Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future. Sincerely, Hotel Manager.

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Regina Tutt

Regina Tutt

1 Review

Level 1 Contributor

"Nice"


Trip type Business Travel group Solo

Listen Review
Reviewed 04, August 2022

Response from hotel:-
Dear Regina, Thank you for your recent stay at our property. We truly value the opinions of our customers.Providing our guests with the best possible hospitality and experience has always been our mission! I am happy to read that you had a nice time during your stay with us.I look forward to seeing you back again. Sincerely, Hotel Manager

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Exclusive Devv

Exclusive Devv

1 Review

Level 1 Contributor

"Nice Place To Stay"


My stay was amazing ..thanks to Bertha she so sweet Trip type Vacation Rooms: 5 Service: 5 Location: 5

Listen Review
Reviewed 02, July 2022

Response from hotel:-
Dear Devv, Thank you for the stay and appreciating Bertha. We are very happy to hear that and privileged to have you as a guest. We look forward to welcoming you again. Regards, Hotel Manager.

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RODEL SANTIAGO

RODEL SANTIAGO

1 Review

Level 1 Contributor

"Rooms: 5 Service: 5 Location: 5"


We had a very nice stay and slept comfortably with no issues at all. The bathroom were clean and room smells like a clean house room. Travel group Friends Rooms: 5 Service: 5 Location: 5

Listen Review
Reviewed 09, June 2022

Response from hotel:-
Hello Rodel, I appreciate your kind words regarding your stay at our hotel. Our team is really delighted with your comments. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

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Lindsey Zimmer

Lindsey Zimmer

1 Review

Level 1 Contributor

"Nice Place"


Bertha at the front desk was absolutely amazing. We had an expedia mix up and she took care of it so quickly and was extremely nice. It was a busy night and she made sure every customer was seen and taken care of. Definitely 5/5 for customer service. Trip type Vacation Rooms: 3 Service: 5 Location: 2

Listen Review
Reviewed 15, May 2022

Response from hotel:-
Dear Lindsey, It is really nice to note that you liked the stay and services at our hotel during your recent visit.Nice that you liked the hospitality and appreciating Bertha. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

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James Langenkamp

James Langenkamp

1 Review

Level 1 Contributor

"This was an excellent value on the overall package"


While there were a few minor issues, the staff was always courteous and responsive to resolve the issue generally exceeding my expectations. The hotel was limited on its breakfast due to covid restrictions. The gym equipment was well maintained. This was an excellent value on the overall package

Listen Review
Reviewed 11, April 2022

Response from hotel:-
Hello James, Thanks for your stay and the comments.I appreciate your feedback and telling us the positive and negative aspects.Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement.Hope to welcome you again soon. Sincerely, Hotel Manager.

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Joseph Espinoza

Joseph Espinoza

1 Review

Level 1 Contributor

"beyond your expectations ! 👍🏼"


Bertha at the front desk was WAY MORE than helpful. I felt like I traveled to the Bahamas or someplace foreign just to receive the information I was given here with Bertha. The hotel was clean & quiet. Always recommend Best Western hotels to my friends, but honestly you can’t go wrong with the service Bertha brought to the table here at the location. Good job and keep it up Bertha for going above and beyond your expectations ! 👍🏼

Listen Review
Reviewed 11, March 2022

Response from hotel:-
Dear Joseph, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Bertha. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

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Rooms
Natalie HWebb

Natalie HWebb

1 Review

Level 1 Contributor

"I only went here to drop a person off"


I only went here to drop a person off. The outside looked very clean. I don't think it is open to the public at this time.

Listen Review
Reviewed 09, February 2022

Response from hotel:-
Hello Natalie, Thanks for the feedback. Your comments are important for us. Do visit anytime you wish to. We would like to welcome you. Sincerely, Hotel Manager.

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Darlene Ellis

Darlene Ellis

1 Review

Level 1 Contributor

"Clean"


Clean

Listen Review
Reviewed 05, January 2022

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Terry Dominy

Terry Dominy

1 Review

Level 1 Contributor

"Everyone was polite and helpful"


Everyone was polite and helpful

Listen Review
Reviewed 09, December 2021

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Maria Angelita Salamea

Maria Angelita Salamea

1 Review

Level 1 Contributor

"Very good"


Very good

Listen Review
Reviewed 12, November 2021

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Petra Herrera

Petra Herrera

1 Review

Level 1 Contributor

"Good place, the tv lost the signal frequently. Cleansed"


Good place, the tv lost the signal frequently. Cleansed

Listen Review
Reviewed 10, October 2021

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Phyllis Spencer

Phyllis Spencer

1 Review

Level 1 Contributor

"I enjoyed my stay the rooms were nice"


I enjoyed my stay the rooms were nice

Listen Review
Reviewed 23, September 2021

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Ernest Dsouza

Ernest Dsouza

1 Review

Level 1 Contributor

"Value for money."


For a hotel of this category, it was very clean put the decent decor and quaint. The hotel staff was great who checked us in. He went above and beyond to make sure we were comfortable by providing as rooms to our liking. Clean surroundings. Value for money.

Listen Review
Reviewed 19, August 2021

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Mike Store

Mike Store

1 Review

Level 1 Contributor

"Excellent"


Excellent

Listen Review
Reviewed 21, July 2021

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Bertha Carabajal

Bertha Carabajal

1 Review

Level 1 Contributor

"Everything was good clean"


Everything was good clean

Listen Review
Reviewed 20, June 2021

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Rooms
Lysette Quintero

Lysette Quintero

1 Review

Level 1 Contributor

"Very clean and comfortable rooms"


Very clean and comfortable rooms. It was a last minute choice but a great one... Bertha at the front desk was extremely help throughout the check in process!

Listen Review
Reviewed 14, May 2021

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Thomas Martin

Thomas Martin

1 Review

Level 1 Contributor

"Clean and well played out. Bed was comfy"


Clean and well played out. Bed was comfy

Listen Review
Reviewed 11, April 2021

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Jocelyn Gomez

Jocelyn Gomez

1 Review

Level 1 Contributor

"Jocelyn Gomez"


Room was clean! Front desk was so friendly and very accommodating! What more can you ask for!

Listen Review
Reviewed 30, March 2021

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Amy Calito

Amy Calito

1 Review

Level 1 Contributor

"The best experience"


The best experience I have ever had . The room was amazing and very clean . Everything is upgraded and modern . I definitely recommend this hotel ..

Listen Review
Reviewed 27, February 2021

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Mark

Mark

1 Review

Level 1 Contributor

"Very good experience,Perfect!"


Pleasant welcome. Value for money. The staff was nice and friendly. The rooms were clean.Good size room with very comfortable bed. The room was very clean. The location is very convenient. this is a good place to stay. This is a lovely hotel. I would stay again and encourage others also!!! I can't wait to come back for out next vacation

Listen Review
Reviewed 15, April 2020

Response from hotel:-
Dear Guest, Thanks for choosing our hotel for your stay. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I’m very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I’m happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

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Jess

Jess

1 Review

Level 1 Contributor

"Decent for the price"


It is Decent for the price

Listen Review
Reviewed 15, February 2020

Response from hotel:-
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Making you happy makes us happy! We are glad we met your expectations for the price paid, as we truly love to deliver exceptional customer service at a reasonable price to each and every guest. Your compliments serve as an encouragement to all of us! Thanks again for making our day! We look forward to your next stay. Sincerely, Hotel Manager

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