185 James Asbury Drive NW, Cleveland, Tennessee 37312, US
+1 (423) 559-1001 email@example.com Hotel Website
Level 1 Contributor
I have only good things to say - friendly staff and very clean room
ROOM WAS VERY NICE FOR THE RATE! WAS DISAPPOINTED THAT THEY DIDN'T HAVE THE N.F.L. NETWORK CHANNEL ON THE TV; YET THEY HAD OTHER STUFF LIKE M.L.B. NETWORK AND S.E.C. COLLEGE SPORTS. THE GENERAL MANAGER WAS NICE AND TOOK TIME TO SPEAK WITH ME PRIVATELY. BUT THE REAL ISSUES I RAN INTO WERE: THE POOL WAS CLOSED WITH NO NOTICE AT ALL ON THEIR OWN WEBSITE DURING MY ONLINE RESERVATION, AND I CHECKED IN ON A 90 DEGREE DAY! (I'M TOLD IT ALSO WAS CLOSED THE ENTIRE WEEK PRIOR TO MY ARRIVAL DESPITE EACH DAY BEING IN THE 90'S) ..AND THEN THE FRONT DESK GUY NEVER ONCE MENTIONED ANYTHING TO ME REGARDING TIMES FOR BREAKFAST WHEN I CHECKED IN. THERE ARE *NO SIGNS* ANYWHERE IN THE LOBBY OR FRONT DESK OR ANYWHERE ELSE REGARDING BREAKFAST TIMES!! I WENT DOWN TO LOBBY THE NEXT MORNING AT 9:40 A.M. EXPECTING TO GET SOME BREAKFAST, BUT ONLY TO FIND THE "BREAKFAST ATTENDANT" CLEANING OFF THE COUNTERS & RUNNING A VACUUM AND INFORMING ME THAT BREAKFAST ENDED AT 9:00 A.M. ..NEEDLESS TO SAY I WAS NOT PLEASED AT ALL SINCE THEY NEVER TOLD ME ANYTHING AT CHECK-IN *AND* SINCE THERE ARE NO SIGNS POSTED ANYWHERE REGARDING BREAKFAST TIMES. SHE DID NOT EVEN OFFER ME ANYTHING AT ALL. SO I WAS SURE TO HUNT DOWN THE G.M. TO INFORM HIM OF ALL THE ABOVE WHILE I WAS CHECKING OUT! AGAIN, NICE ROOM, BUT JUST AWFUL CUSTOMER SERVICE.....
This is such a great Hotel and the house keeper Katrina and Miss. Pat was a sweet heart and made sure that my room was clean and that I was tooken care of . So thanks for the cleaning'ness 💯
Hotel seems to be renovated. Clean, Safe, Friendly staff.
Easier to find, this hotel is conveniently located just off I-75. Good price for nice and clean rooms. Bed was comfortable for me. Hotel was quiet at night, I had good sleep. Courteous and friendly staff are very helpful. Ryan is very professional and great person.helped us with nearby places and eateries. Morning breakfast was great. It was full hot buffet breakfast. Outdoor pool was nice and clean too.
Thanks for awesome stay! Really loved this hotel.... recommended...