The Quality Inn hotel in West Springfield

  1150 Riverdale St, West Springfield, Massachusetts 01089, US
+1 (413) 739-7261    support@reviewter.com
Hotel Website

3 Reviews | #Top ranked hotel in Massachusetts

3 Reviews from our Reviewter Community

Traveller rating

Service
location
Rooms

Traveller type

Business      (1)
Couples      (1)
Family      (1)
Friends      (0)
Solo      (0)

Language

English

Travellers Reviews

Maria A

Maria A

1 Review

Level 1 Contributor

"Visit from Florida"


From the moment we checked into this hotel we were greeted with a very warm welcome by a gentleman named Andy. The rooms were very clean and anything we needed the staffs response was immediate. We were very busy and didn't have time for much, so the breakfast offered was very convenient. There was one moment on the first night where my girls were a little too loud (over excited girls!) and a gentleman came upstairs to tell us to keep the noise down. I'm not sure if his response was due to the fact that my teen son answered the door but he was very abrupt and before he left he told my son "Don't make me have to come up here again." I felt as if his response was due to the fact that he was addressing a child and in all actuality I felt that he could have easily called the room and asked for us to keep the noise down. Overall the stay at this hotel was great and my girls really loved Andy! who was hospitable through our entire visit.

Listen Review
Reviewed 27, February 2019

Response from hotel:-
Dear Maria, Thank you for your constructive feedback and we are pleased to know that you and your family had enjoyed your stay. I am so sorry to hear that one of my staff was a little brash when dealing with the noise complaint. Thank you for bringing the issue to my attention and I will retrain my staff on the importance of proper handling of the situation to avoid such incident from occurring. On lighter note, I will let Andy know that your girls loved him and he had made the stay enjoyable. Thank you again for your feedback and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

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Karen Kramer

Karen Kramer

1 Review

Level 1 Contributor

"Outstanding!"


This was the last night of a two week vacation staying in Choice properties all over New England. It is an outstanding property. We’ve stayed in several other QI’s on this trip that truthfully don’t deserve a Choice franchise, two particularly, who cost us twice the $85 we paid for a night here that were awful Immaculate, modern room, large screen tv, glass doors in shower, friendly front desk... everything was perfect. Keep up the good work, management. You’re doing fantabulous!

Listen Review
Reviewed 25, June 2018

Response from hotel:-
Dear Karen, Thank you for such positive feedback and we are happy to know that we have provided you with better ending to your vacation! We look forward to your next vacation stay. Sincerely, Catherine Ooi Hotel Manager

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Shawn

Shawn

1 Review

Level 1 Contributor

"Great experience"


It was a Great experience here

Listen Review
Reviewed 17, August 2017

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