1150 Riverdale St, West Springfield, Massachusetts 01089, US
+1 (413) 739-7261 email@example.com Hotel Website
Level 1 Contributor
From the moment we checked into this hotel we were greeted with a very warm welcome by a gentleman named Andy. The rooms were very clean and anything we needed the staffs response was immediate. We were very busy and didn't have time for much, so the breakfast offered was very convenient. There was one moment on the first night where my girls were a little too loud (over excited girls!) and a gentleman came upstairs to tell us to keep the noise down. I'm not sure if his response was due to the fact that my teen son answered the door but he was very abrupt and before he left he told my son "Don't make me have to come up here again." I felt as if his response was due to the fact that he was addressing a child and in all actuality I felt that he could have easily called the room and asked for us to keep the noise down. Overall the stay at this hotel was great and my girls really loved Andy! who was hospitable through our entire visit.
This was the last night of a two week vacation staying in Choice properties all over New England. It is an outstanding property. We’ve stayed in several other QI’s on this trip that truthfully don’t deserve a Choice franchise, two particularly, who cost us twice the $85 we paid for a night here that were awful Immaculate, modern room, large screen tv, glass doors in shower, friendly front desk... everything was perfect. Keep up the good work, management. You’re doing fantabulous!
It was a Great experience here