The Quality Inn hotel in West Springfield

  1150 Riverdale St, West Springfield, Massachusetts 01089, US
+1 (413) 739-7261    support@reviewter.com
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Hotel Description

Welcome to Quality Inn, a hotel in West Springfield, MA off I-91 where you`re sure to feel comfortable and right at home. We offer easy access to I-90, also called the Massachusetts Turnpike, and Six Flags New England. Plus, we offer great amenities sure to enhance your stay.

39 Reviews from our Reviewter Community

Traveller rating

Service
location
Rooms

Traveller type

Business      (37)
Couples      (1)
Family      (1)
Friends      (0)
Solo      (0)

Language

English

Travellers Reviews

Tammy E.M.

Tammy E.M.

1 Review

Level 1 Contributor

"Will Stay There Again"


Front desk was courteous, breakfast is what normally is to be expected. Overall stay was pleasant.

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Reviewed 11, September 2023

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Cesar “Checha” Lopez-Hernandez

Cesar “Checha” Lopez-Hernandez

1 Review

Level 1 Contributor

"Nice Place To Stay"


Very cool spot to stay at when visiting Springfield, Massachusetts. Trip type Vacation Travel group Family Rooms: 4 Service: 4 Location: 4 Food & drinks They got a breakfast room where u could make your own waffles now that's koo! Hotel highlights Great value

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Reviewed 02, August 2023

Response from hotel:-
Dear Cesar, We would like to thank you for taking the time to write a review about your stay. Feedback from our Guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Hotel manager Quality Inn 413-739-7261

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Louis Lafleur

Louis Lafleur

1 Review

Level 1 Contributor

"Great Hotel"


Hotel very good The hot breakfast is comprehensive and excellent. The room is large. I would have liked something sweet; brioches for example. The room is very well appointed but the lighting is really minimal. I've rarely seen anything like it. The sound of voices or radios could be heard, but only slightly, all night long. I told the management about it the next day. The staff are very helpful. Trip type Vacation Travel group Solo Rooms: 4 Service: 5 Location: 5 Hotel highlights Quiet, Great value

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Reviewed 07, July 2023

Response from hotel:-
Dear Louis, Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. We also thank you for bringing the minor concerns to our attention and we will work on rectifying them. Sincerely, Catherine Ooi Hotel manager

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Luis Ibarra

Luis Ibarra

1 Review

Level 1 Contributor

"Happy Travel"


Trip type Vacation Travel group Couple Rooms: 5 Service: 5 Location: 5 Hotel highlights Romantic, Quiet

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Reviewed 05, June 2023

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Sonia Mohammed

Sonia Mohammed

1 Review

Level 1 Contributor

"Nice Amenities"


The room was very clean and beds are super comfortable. Staff is great and breakfast was great.. enjoyed our stay ..

Listen Review
Reviewed 03, May 2023

Response from hotel:-
DEar Sonia, Thank you for your feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

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Bill Kisselstein

Bill Kisselstein

1 Review

Level 1 Contributor

"Nice Place To Stay"


Stayed one night Jan 27th. Check in was easy, staff was friendly. Room was clean, everything worked except coffee maker needed cord positioned just right to stay on. Breakfast was good. It does show some wear and I could nitpick little things but almost all hotels are like that, I don't care if it's not perfect. This hotel still has carpets, in fact they seemed new, clean and bright. Probably the only goofy thing was I had to bring the desk chair back in from the balcony where presumably a previous guest had left it. Our third floor room included hair dryer, previously mentioned coffee maker, microwave, mini fridge with separate freezer section, iron and board, hair dryer, alarm clock, and Direct TV with local channels and some cable. I think it was a double Queen room, both beds had four pillows. Walk-in shower. Trip type Business Rooms: 5 Service: 5 Location: 5

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Reviewed 11, April 2023

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Robert Perez

Robert Perez

1 Review

Level 1 Contributor

"Excellent service"


Great staff, clean room and excellent customer service Trip type Business Rooms: 5 Service: 5 Location: 5

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Reviewed 02, March 2023

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samuel pagan

samuel pagan

1 Review

Level 1 Contributor

"Great Place"


(Translated by Google) The most I liked was the tranquility that there is (Original) Lo más que me gustó fue la tranquilidad que hay Rooms: 5 Service: 5 Location: 5

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Reviewed 01, February 2023

Response from hotel:-
Dear Mr. Pagan: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Manager Quality Inn West Springfield 413-739-7261

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Lisa Becir

Lisa Becir

1 Review

Level 1 Contributor

"Great Stay"


Great stay at the quality inn, from clean rooms to the balcony for some fresh air, the staff was very helpful and made the check in and check out process super simple and fast! Would stay here again :) Travel group Couple Rooms: 5 Service: 5 Location: 5

Listen Review
Reviewed 03, January 2023

Response from hotel:-
Dear Lisa, Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

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Nancy Ami

Nancy Ami

1 Review

Level 1 Contributor

"Rooms: 5 Service: 5 Location: 5"


Ice cold air. Comfy bed. Was on 5th floor. No issues as I've read about. Would have done a 2nd night if not booked up. Rooms: 5 Service: 5 Location: 5

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Reviewed 02, December 2022

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Wendy Gautier

Wendy Gautier

1 Review

Level 1 Contributor

"Great Location"


I called to make the reservation. It was fast an easy. The place was impeccably clean.It snell good. The hotel is huge. Convenient location gas station, food, stores, and restaurants nearby Trip type Vacation Rooms: 5 Service: 5 Location: 5

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Reviewed 02, November 2022

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Alex Murray

Alex Murray

1 Review

Level 1 Contributor

"Great Service"


Room was clean. Shower and beds were clean. Our 2 little ones loved the room. Wifi is excellent. For the price, you can't beat it. Rich was very welcoming and extremely helpful, great employee! New England Aviation Museum tomorrow! Trip type Vacation Rooms: 5 Service: 5 Location: 5

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Reviewed 01, October 2022

Response from hotel:-
Dear Mr. Murray: We would like to thank you for taking the time to write a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay, I will certainly share with my employees and Rich. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Yu Li

Yu Li

1 Review

Level 1 Contributor

"Nice Room"


Room is large and clean. Microwave, refrigerator, coffee maker, hair dryer are all provided in the room. Elevator works. There is an Asian restaurant right besides the hotel, which is convenient. There are three types of door bolt, which made me feeling safe. Honestly, $98 included tax is well worth for this hotel. I would definitely stay again if I pass by here next time.

Listen Review
Reviewed 07, September 2022

Response from hotel:-
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are Happy to hear that you enjoyed Tokyo Asian Cuisine Sushi Hibachi Steakhouse & Bar restaurant. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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dan cohen

dan cohen

1 Review

Level 1 Contributor

"Nice Place To Stay"


Everyone staff member I interacted with was happy, polite, and extremely helpful! The room was clean and well made. The room was modern and looked great. The bed was extremely comfortable and the shower was great! I didn't see anyone in ankle bracelets like the other reviews said so if there was any type of halfway house you would never know it. I didn't use the pool, but it looked nice. It's conveniently placed near the highway and tons of stores just down the road. I would definitely stay again if I go back to the area! Travel group Friends Rooms: 5 Service: 5 Location: 5

Listen Review
Reviewed 02, August 2022

Response from hotel:-
Dear Dan, Thank you for such positive and encouraging feedback. We are pleased to know you have enjoyed your stay and it is a pleasure having you here. We look forward to next visit. Sincerely, Catherine Ooi Hotel manager

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timmy Grant

timmy Grant

1 Review

Level 1 Contributor

"Nice"


Nice

Listen Review
Reviewed 01, July 2022

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Jeff C

Jeff C

1 Review

Level 1 Contributor

"Nice Amenities"


Staff is great room was very clean free breakfast spread was awesome

Listen Review
Reviewed 05, June 2022

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Wayne Williams

Wayne Williams

1 Review

Level 1 Contributor

"Excellent"


Very comfortable bed. Room and bathroom were clean. Friendly staff. Excellent breakfast with eggs, hash browns and sausage along with muffins, bread fir toast, bagels, cereal andake your own Waffles (the morning we were here the batter was cinnamon flavor...yum!). Only issue we found was with the lights over the bed. Light switches didn't work. Previous customer must have unscrewed the bulbs to run them off so we had to screw them in to turn them on and then unscrew them to turn them off. Highly recommend this hotel. Trip type Vacation Travel group Couple Rooms: 4 Service: 5 Location: 5

Listen Review
Reviewed 31, May 2022

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Anthony Amato

Anthony Amato

1 Review

Level 1 Contributor

"Good"


It doesn't look like much from the outside but the room was well updated and clean. Andy was very pleasant during check in. Working computer AND printer(that's rare these days), decent truck parking and plenty of food options within walking distance.

Listen Review
Reviewed 11, April 2022

Response from hotel:-
Dear Anthony, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Loni DeMarco

Loni DeMarco

1 Review

Level 1 Contributor

"Good Stay"


The rooms are updated and very nice. Bathroom/shower are great. Breakfast is fabulous and most importantly the staff, especially Andy are very accommodating and pleasant.

Listen Review
Reviewed 10, March 2022

Response from hotel:-
Dear Loni, Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. We have informed Andy of your praises and he joins us to thank you for your kind words. We look forward to your next visit to West Springfield. Sincerely, Catherine Ooi hotel manager

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Freedom Farm

Freedom Farm

1 Review

Level 1 Contributor

"Good Stay"


Stayed four nights. Staff is always available to make sure guests are happy with service. Room was clean and comfortable buffet, breakfast is fantastic. It was a business trip so having the large buffet selection for breakfast makes it easier in the morning. The rooms and common areas are clean and updated so it's always nice. It's convenient to the expressway and to get to the Big E. There is a restaurant on site and many more in walking distance. Don't even bother to look at others now that we have found this one!

Listen Review
Reviewed 10, February 2022

Response from hotel:-
Dear Freedom farm, Thank you for such positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

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Alanna Cavanagh

Alanna Cavanagh

1 Review

Level 1 Contributor

"Good "


Needed a place to stay that was kind to animals. I had 3 dogs with me. The staff was terrific and so good with the dogs. Sadly people do not pick up after their dogs.

Listen Review
Reviewed 10, January 2022

Response from hotel:-
We would like to thank you for taking the time to right a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Concetta Valliere

Concetta Valliere

1 Review

Level 1 Contributor

"Good Hotel"


Comfy room....delicious breakfast and nice pool..👍🏼🍳🍎

Listen Review
Reviewed 07, December 2021

Response from hotel:-
Dear Concetta, Thank you for such encouraging words. We are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

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Frankie Bolillo

Frankie Bolillo

1 Review

Level 1 Contributor

"Good Stay"


For one night stay over, the place was really good. Room was really nice clean and organized.

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Reviewed 13, November 2021

Response from hotel:-
Dewar Mr. Bolillo: We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Cheryl; LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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ST2687 VGSTgaming

ST2687 VGSTgaming

1 Review

Level 1 Contributor

"Nice Place To Stay"


Friendly staff, good prices, overall clean place to stay, and the free breakfast. I would recommend this place to anyone.

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Reviewed 16, October 2021

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Loni DeMarco

Loni DeMarco

1 Review

Level 1 Contributor

"Great Hotel"


The rooms are updated and very nice. Bathroom/shower are great. Breakfast is fabulous and most importantly the staff, especially Andy are very accommodating and pleasant.

Listen Review
Reviewed 18, September 2021

Response from hotel:-
Dear Loni: Thank you for taking the time to submit an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Cheryl LeBlanc General Manager

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Nothing But Kindness NoHo

Nothing But Kindness NoHo

1 Review

Level 1 Contributor

"Good Service"


Excellent facilities with an abundance of amenities. Very clean, updated, and on point. The staff have been super pleasant and helpful. Thank you

Listen Review
Reviewed 13, August 2021

Response from hotel:-
Thank you for taking the time to send us a wonderful on line review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use your review to do everything possible to create an enjoyable experience for each of our guests. We hope to see you soon again! Sincerely, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Nathaniel Rowland

Nathaniel Rowland

1 Review

Level 1 Contributor

"Great Hotel"


Rooms are really nice and clean. Didn't expect this as the hallways and common areas were kinda outdated. Even the inside of the fridge was clean! Rooms have balconies except first floor.

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Reviewed 15, July 2021

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Frenchie Delaney

Frenchie Delaney

1 Review

Level 1 Contributor

"Nice Staff & Good Stay"


Great staff. Comfortable and clean hotel. Would highly recommend this hotel to anyone looking for a hotel gives a great family enviorment

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Reviewed 14, June 2021

Response from hotel:-
Dear Frenchie, Thank you for taking the time to post a review regarding your recent stay at our lovely hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Diana

Diana

1 Review

Level 1 Contributor

"Exceptional"


The service and the whole room I loved it and the person who gave us breakfast today Feb 16 2021 very friendly Thanks for that

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Reviewed 30, March 2021

Response from hotel:-
Dear Diana: Thank you for taking the time to fill out our survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words, we are glad you enjoyed our breakfast grab & go bag. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Warm regards, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Robert Wales

Robert Wales

1 Review

Level 1 Contributor

"Highly Recommend to Others"


My stay at the quality inn has been Outstanding and pleasant I recommend it for anyone who needs a hotel respectful hosts and location gives you access to a variety of stores and restaurants 😎

Listen Review
Reviewed 10, February 2021

Response from hotel:-
Dear Mr. Wales: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad you enjoyed the variety of wonderful restaurants. We hope to see you again soon! Sincerely, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Missy

Missy

1 Review

Level 1 Contributor

"Great place to stay"


Choice Hotel really provide exceptional Quality to its patrons. I was very pleased with my stay at this location. Hotel staff was friendly and helpful at all times. Kept clean around the clock. Overall, a great memorable stay.

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Reviewed 15, January 2021

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Tammi Rogers

Tammi Rogers

1 Review

Level 1 Contributor

"Friendly staff"


It's an older hotel, partially recently renovated. The employees are extremely friendly and helpful. Andy made us feel very welcome

Listen Review
Reviewed 16, December 2020

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Alexsandria Watts

Alexsandria Watts

1 Review

Level 1 Contributor

"clean and comfortable"


Very nice and clean and comfortable...

Listen Review
Reviewed 26, November 2020

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david Peterson

david Peterson

1 Review

Level 1 Contributor

"Excellent experience"


The place is clean and the service is good. I really like it.

Listen Review
Reviewed 19, October 2020

Response from hotel:-
Dear Mr. Peterson, We thank you for taking the time to complete our online survey regarding your recent stay at our Quality Inn. We are glad that you had an excellent experience, I will share this with our staff. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Cheryl LeBlanc General Manager Quality Inn West Springfield 413-739-7261

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Miguel Marrero

Miguel Marrero

1 Review

Level 1 Contributor

"Would stay again"


Love it

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Reviewed 21, September 2020

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Erin Moylan

Erin Moylan

1 Review

Level 1 Contributor

"clean and comfortable"


Andy at the front desk was great! I’m a truck driver so he helped get me into a good spot and was just an all around nice person to work with. Room was clean, bed was comfy and I slept like the dead.

Listen Review
Reviewed 23, August 2020

Response from hotel:-
Dear Erin, Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

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Maria A

Maria A

1 Review

Level 1 Contributor

"Visit from Florida"


From the moment we checked into this hotel we were greeted with a very warm welcome by a gentleman named Andy. The rooms were very clean and anything we needed the staffs response was immediate. We were very busy and didn't have time for much, so the breakfast offered was very convenient. There was one moment on the first night where my girls were a little too loud (over excited girls!) and a gentleman came upstairs to tell us to keep the noise down. I'm not sure if his response was due to the fact that my teen son answered the door but he was very abrupt and before he left he told my son "Don't make me have to come up here again." I felt as if his response was due to the fact that he was addressing a child and in all actuality I felt that he could have easily called the room and asked for us to keep the noise down. Overall the stay at this hotel was great and my girls really loved Andy! who was hospitable through our entire visit.

Listen Review
Reviewed 27, February 2019

Response from hotel:-
Dear Maria, Thank you for your constructive feedback and we are pleased to know that you and your family had enjoyed your stay. I am so sorry to hear that one of my staff was a little brash when dealing with the noise complaint. Thank you for bringing the issue to my attention and I will retrain my staff on the importance of proper handling of the situation to avoid such incident from occurring. On lighter note, I will let Andy know that your girls loved him and he had made the stay enjoyable. Thank you again for your feedback and we look forward to your next visit. Sincerely, Catherine Ooi Hotel Manager

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Karen Kramer

Karen Kramer

1 Review

Level 1 Contributor

"Outstanding!"


This was the last night of a two week vacation staying in Choice properties all over New England. It is an outstanding property. We’ve stayed in several other QI’s on this trip that truthfully don’t deserve a Choice franchise, two particularly, who cost us twice the $85 we paid for a night here that were awful Immaculate, modern room, large screen tv, glass doors in shower, friendly front desk... everything was perfect. Keep up the good work, management. You’re doing fantabulous!

Listen Review
Reviewed 25, June 2018

Response from hotel:-
Dear Karen, Thank you for such positive feedback and we are happy to know that we have provided you with better ending to your vacation! We look forward to your next vacation stay. Sincerely, Catherine Ooi Hotel Manager

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Shawn

Shawn

1 Review

Level 1 Contributor

"Great experience"


It was a Great experience here

Listen Review
Reviewed 17, August 2017

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