2 Southampton Road, Westfield, MA, US, 01085 +1 (413) 568-2821 support@reviewter.com Hotel Website
Welcome to the Quality Inn, a clean and comfortable hotel in Westfield, MA that you`ll enjoy visiting again and again. We`re pleased to be the best hotel near Westfield State College and a great choice for business and pleasure travelers alike.
Level 1 Contributor
Excellent staff .Very accommodating , especially Theresa in housekeeping .
Traveled with the group, Traveled with family Cleanliness, staff & service, property conditions & facilities, room comfort
Trip type Vacation Travel group Couple Rooms: 4 Location: 5 Hotel highlights Great view, Quiet, Kid-friendly, Great value
Stayed there overnight after we visited the Big E on 9/18. The overnight clerk was friendly, helpful. I have no complaints, the only thing I really can say, when I checked in was I was told that the comp breakfast was from 6 am - 10 am. When I went down at 9:30, I was told by a grumpy lady that the breakfast was from 6 - 9:30. Yes, she showed me the sign. I think the times should be the same EACH day.
Although quiet the rooms sucked And so did breakfast but as far as receptionist overnight dope funny AMD well informed...
Trip type Business Travel group Couple
Rooms: 5 Service: 5 Location: 5
Good clean but need some TLC
Cleanish. Worn but serviceable
Clean and in good condition. Complimentary food in morning, coffee, tea etc. Rooms: 4 Service: 5 Location: 4
Rooms: 4 Service: 4 Location: 4
Great younger staff dude with afro and the skinny kid r cool
Excellent owners and family friendly staff make this place 👍. Location is perfect. It needs some improvements, especially covered walkway to rooms can use all weather flooring for the safety.
Decent place for a cheap, short stay. The rooms are dated but clean. The staff was very nice to us, and I love that they are pet friendly.
Fantastic place...!!! Well managed.
Seems they are making the most of what they have to work with...bed and bathroom were clean. Carpet desperately needed replacing. Friendly front desk
Work put me up here back in April. In good shape for a 2-star budget hotel, along with a clean room, kind staff & mostly good vibes from the other guests too. The only things I found sad were the fact that the pool was closed & there was no free breakfast, but those weren't the hotel's fault, it was because of COVID laws/restrictions that forbade them at the time.
very friendly staff, we did the online booking through a well known travel site but we arrived and no booking so they did it fast for us
Clean rooms, quiet, no odor (like many other hotels) nice patio on the rooms with a door to inside and outside.
I like this place, a bit heavy on traffic but well kept.
Nice hotel . Romantic
Excellent , people are really nice, really clean and comfortable thanks
Its a bit expensive but the place it really neat and service is great
Comfy beds, good sized fridge and microwave in rooms. Very convenient to have door on side of parking lot, if your on the 1st floor. So much easier to unpack and pack up vehicle because of it. Staff is very attentive and helpful, always smiling
Rm 233 - clean with a super comfortable bed
Its 💯 fabulous hotel.
In December friendly counter help clean rooms
Matt always treats me good, the prices are ok....that's life.
Excellent site. Personable staff and good value. Recommend it.
clean
Heidi from Westfield was awesome in accomodating us with my older parents and our dog in obtaining first floor reservations for our stay. My parents are coming in from California for our daughter's Nursing Pinning Ceremony and graduation from Westfield State University. One less thing to worry about...SOOOO appreciated!
It was a wonderful stay here.Will recommend all.
Stay here week ago not a bad little place at all very quiet and not too many people around the front desk person was so nice and sweet i believe her name was Adonis could be wrong, rooms were nice and clean and breakfast was awesome no complaints here
Both people at the front desk at check in were extremely friendly. Hotel and room were very clean. Did have a bit of an issue with some noise but nothing to get bent out of shape about. Overall great stay.
Our stay was comfortable clean and enjoyable Location was right off the pike front desk was exceptional.
Great for a one night stay while visiting my daughter at college. Clean, easily accessible and friendly staff made the stay enjoyable. Spotty internet a bit of a hassle but no big deal.
Convenient location but not worth the money. "Remodeled" old motel. Room had back door butting against a walkway and street. Door knob was loose, we put the chair up against the door at night. The heat was either 80 or 60, nothing in between. The bathroom door would not shut, the sink linked all over the counter when faucet turned in, bathtub was moldy - pink and black mold and water leaked all over the floor. Will never stay here again.
Good..
The room was clean and had the basics; there was no eating table other than the small desk and I had to move the coffee maker to plug it in. However, staff were friendly and helpful; I thought my cat might have slipped out of our room into the main hotel and cleaning staff helped me look with a good sense of humor about it (my cat was sleeping under the headboard of the bed). When my kids and I went for complimentary breakfast the man at the desk put fresh breakfast sausage on as soon as he heard my daughter say she liked it. Very conveniently located right off the mass pike (I-90); a good stopping point on our journey from southeastern Massachusetts to central New York.
The rooms were very clean and the service was fantastic. Definitely going again
great place to pull into and rest
Stayed in the hotel for a wedding. Room was clean. Felt safe.
Older venue that is very well taken care of! The staff is friendly and helpful and we will be back.
The hotel is perfectly located, the staff is friendly and helpful and the room was spacious and clean.
Nice hotel, family run, really good breakfast
Awesome room - nice staff - easy find right off the freeway!!
We enjoyed our stay and would be glad to stay there again. Everyone was friendly and helpful.
Clean and comfortable; breakfast more than adequate
Place was clean, good free breakfast in the morning, hairdryer a plus, next to a Wendy's for supper. Being a platinum member, I got a free trail mix bar at check in - a first!!
Enjoyable
great service
WE were very happy with our stay. The room was big and very comfortable
Hotel was clean, convenient to get to and fairly inexpensive
very nice welcome, nice eand quiet rooms, very clean and comfortable.
I was traveling from Michigan to New Bedford, MA for a funeral. It was late and dark when I arrived at your hotel. The front desk clerk was very pleasant and check me in quickly. My room was very comfortable. The breakfast the next morning was good and filling. I would definitely stay at your hotel again if I am traveling through the area.
The expanded breakfast and room was more than adequate.It is also very accommodating to us that you are pet friendly.
I was traveling around the Berkshires over the weekend and was looking for an affordable place to stay for the night. The was the least expensive place and it was right off of the Pike. I was a little nervous about staying at a least expensive hotel around, but I had a great experience. It was easy to get to, had very friendly/helpful staff, and a clean/comfortable room. I realized I had forgotten my toothbrush but received a complimentary one with toothpaste from the front desk. The staff also helped me when I accidentally locked myself out of my room while going for that toothbrush. Also, the amenities included a laundry room, ice/vending machines, and a pool. The large refrigerators in my room also came in handy. Finally, I ate a wonderful complimentary breakfast there this morning with eggs, toast, and a waffle. I would definitely stay here again.
Other than spotty wi-fi was a nice place to stay. Right off the MA Pike.
Very nice place to stay. Friendly staff and clean rooms. The breakfast had a lot of choices.
J'ai choisi cet hôtel pour sa proximité avec Six Flags et je ne regrette pas mon choix. J'y ai séjourné deux nuits avec ma femme et mes deux filles et dès le premier soir l'accueil à été très chaleureux. Ne parlant pas couramment l'anglais, le monsieur a pris tout son temps pour m'expliquer e que je voulais savoir et nous avons pu discuter ensuite et même le lendemain. Mes filles ont profité de la piscine après une journée très chaude à Six Flags. Le petit déjeuner est copieux, les chambres très propre et l'endroit très sécuritaire. Je recommande vivement et remercie encore le monsieur de l'accueil qui est allé en France, je pense qu'il se reconnaîtra.
Upon entering our room, we were greeted with a fresh smelling, very clean room. The bed was very, very comfortable and our room was cleaned every day. The continental breakfast was excellent and the staff very courteous and helpful.
So much more reasonable than the rediculously expensive "discount" Hilton Garden Inn across the street!
Nice staff pleasant stay was would stay again.
Nice substantial breakfast, newly renovated rooms, the kids likedd the pool!
Stayed 2 nights. Great service, great rooms. Very clean. Highly Recommend. Will be staying again for next travels.
Nice clean room, really like having a microwave and refrigerator in the room. The office staff was very friendly.
Highly recommended, extra clean, hotel went above and beyond the expected to accommodate our needs. 5 stars
Great all around value.
good
Clean, well-maintained property. Comfortable rooms. Nice amenities. Reasonably priced for area.
It was a nice stay. The rooms were good and the amenities were okay. My only complaint was the tacked on fee for the safe that we didn't use, as well as the $20 a night cot fee when we were quoted $10 a night. Otherwise it was fine.
Rooms were very comfortable. Location was easy on the interstate.
Nice room, staff was courteous
When me and my parents first walked in it smelled really nice. The Asian receptionist girl was really nice and I really appreciate that because most of the hotels that I had go to the staff don't look really happy and are not usually nice, but she makes the difference. Also they have a pool, brake fast is good, and rooms and hallway looks clean and smell nice!
Excellent stay, desk clerk was very friendly and helpful as was all staff that we came in contact with.
Friendly staff and responsive to any questions/needs. Good location and fairly quiet. One felt 'safe' at this hotel
I loved that my pet could travel with me. Room was comfortable. I would recommend this hotel to friends and I would stay here again.
Clean/quiet very good stay
My review.
Room was clean and quiet. Breakfast was good.
Beds were extremely comfortable and the main floor was perfect for my dog with the exit to the grassy area in the parking lot Great convenient location by the Mass Pike, clean and quiet room, very friendly staff, would definitely go back next time I'm in the neighborhood
My husband and I were very happy with the overall quality of our three night stay. We will definitely stay here again in the future.
Have stayed at may Quality and Comfort locations, found this one above average. Nice location, nice staff
Quite, clean, convenient, Free breakfast!
The breakfast was not always out,but when asked we got hat we asked for. Everything else was Graet
My wife & I stayed for just 1 night. The rooms were spacious & clean. The only detracting factor was the noise that came from the next room. I believe the walls are a bit too thin.
My family and I stayed at the Quality Inn in Westfield for the night. My wife and I have a large family. The room was very accommodating, breakfast was great, and the service was exceptional. We will return again!
This hotel is one of the best values in the Springfield area. The staff watery good and the room was just fine. Older, but very serviceable.
Very nice
Nothing spectacular about the place - there are definitely finer hotels to stay at, but the service was always with a smile; and I mean every single employee there. They are the reason I would go back.
This Inn has wonderfully responsive people at the desk. Rooms are adequate and clean.
It's not always easy to find a pet-friendly motel this nice.
What a relief to find this Quality Inn hotel so close to the 90 where we were driving on our way home to WNY from Northen Maine. The rooms were quite comfortable and clean. Price was good also. The best part way the warm and cheerful reception we received from the front desk staff. I needed a place that accepted dogs and she was so very friendly,helpful and reassuring. I would and already have recommended this place to friends. Also they have a nice pool!! What more could we want??
Was a very good stay
this hotel is very clean and the breakfast is very good. We were on vacation and staying at Quality Inns all of them were very clean. I know where we will be staying from now on.
I have to say that I had stopped staying at Quality's due to filthy conditions. I will stay at teh Westfield hotel more often now while in reserces.
I needed a place to stay overnight while my son was at Noble Hospital. This place worked out well. Early hot breakfast was sufficient. Shower had great water pressure. Very convenient to town.
Clean and quiet with a nice breakfast
Clean rooms and friendly staff. location is convenient to Westfield State University... Would recommend staying here for your next college visit!!
After a long day of travel you made us feel welcome and we were able to recharge for another day of travel
We were very pleased with our stay. Everything was absolutely GREAT. Thanks!!!!!
My stay in the beginning of March 2015 was very pleasant. I stayed eleven days without issue. I returned the first of June to the same friendly,accommodating staff.Catherine was paticularly helpful
This recently renovated and upgraded Q Inn has a great staff and a great service. The rooms are on the small size but everything else is first rate.
For having a full hotel. The room 257 was quiet and clean. Waited until 10:00 AM for check out and that went smooth. P.S. I liked your coffee and waffle maker.
very nice
My only complaint is the resturant that was recommended. The girl sent us to Whip City Brew. Not exactly what I would call a good sit down place. If I was looking for a bar I guess it would be okay. Should not send older people there
Our stay at the Westfield MA Quality Inn was very enjoyable. From check-in to our good night's rest we enjoyed ourselves. Breakfast the next morning was delicious! We will be sure to stay here again whenever we are in this area.
Stayed for one night while traveling through Mass on the Mass pike. Easy to book a room. Gave AAA discount. Clean and comfortable bed. Room was clean but old and small. Great flat screen TV and neat balcony on the second floor. Had a mini fridge and microwave. No vent fan in the bathroom. All in all, good for one night.
Excellent mattress and very clean hotel
we enjoyed our brief stay rooms very nice
We found the new breakfast was wonderful.
Great service! Very guilt. I traveled with dogs and was very pleased to have a door right to the out side. no one had to be bothered by my or anyone's dogs. I would recommend
my daughter and I stayed here coming from our home in extreme Western NY on a trip to Maine, and again on our way home. Right off the Mass Pike, kind and welcoming staff, clean and comfortable rooms - for us an ideal place to spend the night- a fair price for a night's sleep and lovely employees.
I hadn't been back to Westfield since 1979 so I did not know about the quality of the hotels/motels. The room was older but clean. The bed was comfy, wifi was available, and the breakfast room was open after 10. The pool was still being painted, so I did not get a swim, but overall a nice room.
I was there to run a marathon, and I was given a room that was easy to access my car. I liked the continental breakfast as well.
Old but clean
Catherine at the front desk was EXCELLENT. We had to make several adjustments and she was very accommodating. Two downsides - the bed was too high off the ground for my elderly mother to get in comfortably. Also the door to the floors was hard to negotiate a few times.
completely satisfied
Enjoyed our stay. Room was great and convenient to our activites.
Clean room, so so breakfast
Clean rooms, good breakfast, centrally located. No complaints!
great service friendly
for the most part clean had an ant fall onto one bed in one room and not shower curtain in another the other two rooms were fine except the one I was in smelt like someone had smoked in it
nice, clean, friendly
I really felt that the staff at this Quality Inn made our stay enjoyable and comfortable. Everyone was very friendly. An inquiry about a AAA discount to my bill was confirmed with a phone call after I returned home. The staff that prepared our rooms were very helpful. The rooms were very nice.
Here fo a dog show. Unfortunately not too many motels/hotels accept dogs. This one still does the ony bad thing about it -- not a good place for the dogs to do their business. There was one but a sign said no dogs however I saw a non show person use it for their Afghan hound -- we had Labradors but it puts us all in the same boat. Also they had no trash can for us to placed our picked up "deposits" We want to be good guests but we need your help also. The front office person told me to go by the side near Wendy to walk the dog-- it was just fencing . A little map with the do's and don't will go a long way. But the rooms are great and comfy. I've ben thhee before andwillgo back again if they still take dogs
room was clean, front desk was pleasant.
the clerks were good but the one at the last night we stayed was great . I hope she got the note that I left thanking her help . ole farm boy from Maine ..
EXCELLENT SERVICE FROM THE BEGINNING, CATHERINE CHECKED US IN , VERY PROFESSIONAL, KNOWLEDGABLE, FRIENDLY, HELPFULL, ROOM WAS GREAT, CLEAN , QUIET, CONFORTABLE AND BREAKFAST WAS MORE THAN EXPECTED, WILL DROP IN AGAIN
Great place to stay right off the highway excellent people rate rooms
Everything was great well run place would recommend to anyone the place to stay!!!
great place
Rooms better then they were but could still use some work doors off kilter bathrooms could use some updating.
Rooms redone and look great. Need to use a shoulder to get into rooms due to carpet height and door. Room service could do better cleaning and replacing coffee and such. Front desk at check out was vacant for 15 minutes so we had to leave without receipt.
Great place,clean rooms,friendly staff,great location
Enjoyed my stay rooms are clean and comfortable.
We were exhausted and very happy to find this motel so close to our exit off the turnpike. The staff was very friendly and helpful. The room was clean and the beds very comfortable.
Nice room, hot breakfast served, staff are friendly, great service! Will surely stay again when I'm around the area.
We enjoyed our stay at your motel
Good clean room on bottom floor near parking
My girlfriend and I recently stayed at the Quality Inn and enjoyed every minute of our time there. The staff is professional and cordial. The room, which was recently remodeled, was very clean and comfortable. The selection of cable channels to choose from was excellent and the WIFI worked exceptionally well. The bed was comfortable and exceeded my expectations; I slept like a baby! The free breakfast was very good. I especially liked the eggs, sausage and "make your own" waffles. The rooms are reasonably priced and the hotel is conveniently located a short distance from the Massachusetts Turnpike. We'll definitely stay at the Westfield Quality Inn the next time we visit Western Mass.
Located close to the highway reception staff very courteous rooms were god Breakfast was nice All in all highly recommended
I have stayed here twice in the past month. The room was very clean, bed was very comfortable, nice tv and wifi easy to access. My only comment would be I would have liked a curved shower curtain. Weekend desk clerk was particularly pleasant.
The hotel was pretty nice, definitely worth more than the 1 star rating they had online. Also Catherine the host was kick ass, very friendly, and gave great service for breakfast and when checking in/out of our room. Thanks for the great stay!
Great!
overall, very good. Breakfast eggs & sausage could have been a bit warmer/hotter
nice stay...nice people...nice breakfast
service was great. breakfast was good. room was clean.
Very helpful and fare to do business with ....the room are clean and the Bed ic comfortable.
I recently stayed at the Quality Inn I was traveling on business. The Rooms are Lovely (recently renovated). The staff was very friendly upon check in and made me feel at home. Before leaving I had the opportunity to have a great breakfast in the newly renovated dining room. I will definitely be back next month when traveling again for my business.
awesome hotel, very quiet and nice service
Stayed here for one night and had Nothing to complain about. The woman at the front desk was very friendly and attentive. The hotel rooms were very secure (you need your room key to even get into the building even during day hours.) Rooms were spacious, extremely clean and importantly very quiet even with guests in rooms all around me. There was a nice balcony attached to my room as well.