3111 N. Main Street,Hope Mills,North Carolina 28348, US +1 (910) 429-9990 support@reviewter.com Hotel Website
Level 1 Contributor
Okay here's what you want to read: it's easy to find. Plug the address into your GPS, outer just head down Hope Mills Road/Main St. You might need to make a U-Turn depending on the direction you're coming from, but it's a quick easy turn into the lot, there's plenty of well lit, well marked parking and easy access to the front lobby of the hotel (and the carts were always available every time I looked! They were never missing!). All of the staff members were highly professional, good looking, and spoke very clear, proper English. They all treated me like a well respected guest and listened to my stories and were interested in my travels. I met my housekeepers several mornings and they were also interested in my needs and went the extra mile to make sure I was completely comfortable during my stay. They have a wonderful sundry shop, and the breakfast is served hot, in a clean, comfortable little dining area. Here's the only things I could find to complain about (because let's be honest, you don't want to hear all the great stuff above, you want to know whats gonna be imperfect during your stay, right?): The first night I was there to check in, they had a wedding group in house who were using the dining area later into the night. They had alcohol, and were clearly boisterous. That said, side from having difficulty hearing the front desk agent over their voices, they seemed happy and peaceful and didn't cause me any other distress. I couldn't hear them in my room, and they weren't there any other night I was there... I did note some discoloration in the carpet in my room which didn't bother me, and I mentioned it to the front desk who noted it in their log. One of the pull rods for my blackout curtains was also broken/missing which didn't bother me and I suggested that I didn't need it fixed (but worth nothing that the front desk offered to either move me to a different room or have maintenance come repair the issue the next day if I preferred. I politely declined. I will highly recommend this hotel. I encourage you to interact with the staff and I hope you find them as friendly as I did. Be friendly to them too!
Awesome Staff! Checked in early with no problem. Check out was smooth. Bed was awesome. Everything was great! Awesome location to many stores! Great place to stay!!
Management was awesome and staff seemed very happy, therefore staff was very kind and considerate. Social distancing was respected by everyone but you still felt like family, rooms extremely clean, hotel smells amazing when you first walk in. Lobby bathroom so clean you forget you are in a public place. Best customer service ever. Rates are great as well.
The service was great!!! And the room was beautiful.
Our visit was great. My family and I are moving from NY to NC, and with part of the move I had my pick up fully loaded with totes full of all my wood working and power tools and I was worried about parking in the open parking lot. I forget the General Managers name but I spoke with him and explained my concern of parking in the open and he welcomingly told me to park near the hotel entrance and that he'd have his managers keep an eye on my truck and it's contents throughout the night. I awoke this morning and everything was as right as rain and nothing was disturbed. Thank you greatly for that. The staff is super friendly, rooms are spacious, and kept very clean. Thank you for a great stay and piece of mind.
The hotel is clean fresh and friendly. The staff, friendly , caring and helpful, taking the time to help each guest as though they were family. The Manager Mr. Dinkins ha a wonderful team of very caring staff and almost like a conductor he keeps the peaceful,calm melody flowing. His staff, from front desk through to janitorial do an excellent job. I wish to personally thank Debbie who I have watched help a diverse clientele with varying problems which she resolves with ease. Again All the staff were wonderful, Very helpful from Janitors to managers. Somewhere I hope to return to
Our stay here was wonderful! That staff is so friendly and helpful! The place is very welcoming and clean. Will definitely be staying here again next time we need a hotel in the area!
Home away from home. Desmond has become a friend and family. Breakfast is fresh and rooms are amazing. I love the Amazon suite and Covid-19 prepared...staff is very clean.
I always stay here and the hotel is amazing... The staff is very courteous and Desmond is definitely awesome he always ensures that his guest are taken care of...Welcoming environment and superior cleanliness. During this COVID pandemic everyone practices social distancing and just in case you forgot there are signs posted as a reminder. I will definitely recommend you get the same 5 star experience I receive every single time.
Was a very comfortable stay. Great heat/ac and nice bed. Store and bar conveniently located in parking lot
We loved it here. The only reason we stayed only 2 days is because of Thankgiving. The breakfast was wonderful and we really enjoyed our stay! WE WILL BE BACK!
I have to compliment Randi at the front desk for this evening when she helped me check in my room. She spent time to insure my accommodation needs were met. Her demeanor is perfect for customer service. She was knowledgeable and quick to find a solution for an issue we discovered because I had booked my reservation through Hotel.com. I will book directly through Holiday Inn from now on. I am a satisfied customer and this hotel is the best smelling place in town.
Highly recommended. Great hotel and great staff. Will be staying again
Pleasant welcome. Value for money. The staff was nice and friendly. The rooms were clean.Good size room with very comfortable bed. The room was very clean. The location is very convenient. this is a good place to stay. This is a lovely hotel. I would stay again and encourage others also!!! I can't wait to come back for out next vacation.